ImporterQuickTime.prm

Hi, I experienced this issue Recently. To me what it worked is updating the Video Graphics. I launched Device Manager, right click on Display Adapters, Right click on the Adapter in it, and update it, if no update is found. Uninstall it, restart system and let the system install it again. 

If that does not work. Feel free to test what the others are replying.

It is terrible that Adobe has not been able to fix this issue even after all the users still having this petty problem and repeatedly reported. I just did a clean isntall with Microsfot on the line and the problem still persists with .prm load time over a minute or more. What will it take for Adobe to fix this? 

It would be awesome if Adobe would fix a bug from 2015 in Premiere 2021, considering it's a subscription service and I pay monthly for unusable software.

I know this is a community forum and no one from Adobe is every going to see this (as they've ignored it for 6 years), so apologies for just venting.

I am glad to see that others have reported this issue. I am a paid subscriber and it is also bugging me that I am suddenly having this petty issue. When I asked the tech from Adobe, they dodged this question multiple times. I have reinstalled the app 3x, renamed the premier pro folder, deleted files, then they ask me if I use 3rd party plug-ins. The list is long. A few days ago I was already frustrated with my clips needing constant rendering. But the funny thing is everything was fine until 3 days ago. Since then of course, as per their tech I updated the NVIDIA graphics driver and also updated Windows 10 ... What irks me most is that these days and age we still have to rely on trial and error for bug fixes (given that there are still a million different use case scenarios). But ultimately, the users are stuck, but I am 100% sure if I was an enterprise customer this would be fixed right away. Anyway, I'm promised a call and we shall see. Right now I am going to reinstall Media encoder. But Adobe should know what is related to Quicktime. prm issue when it is loading.

For the people still having trouble with this, perhaps this solution?

https://youtu.be/cnWxO6HrbSU

I was able to fix this after months in a slightly unorthadox way, though I wouldn't recommend it.

I disabeld the intel HD graphics card from the device manager. This caused my screen to go blank (black screen of death?) which albeit isn't ideal. I thought maybe I had caused a bigger problem by potentially bricking my computer. Several hard restarts didn't help. I removed the cover, reset the BIOS circlular CR2032 battery (removed, wait 20 sec, put back in). This essentially reset the bios for the computer. Started it back up again, and its a miracle. Premiere works now.

I don't know if just resetting the bios battery is enough, or if its an issue with the intel graphics card being reset.

Fair warning, DO NOT reset the Intel HD Graphics card if you are not tech savvy enough incase you need to reset the BIOS battery on the motherboard. Hope this helps.

https://www.youtube.com/watch?v=4HGARGJm2d0

Well here I am in 2021. with the same problem and NOTHING of the mentioned solutions worked.

After days of trial and error, this seemed to fix the problem.

1. create a new user with admin privileges

2. check if you can open Premiere from that account without freezing. If yes, continue to 3.

3. UNINSTALL all programs and the Creative cloud app

4. DELETE every mention of Adobe from your computer. This includes all folders, subfolders and files in locations as:

 - C:\Program Files\Adobe

 - C:\Users\[YOUR ACCOUNT]\Documents\Adobe

 - C:\Users\[YOUR ACCOUNT]\AppData\Roaming\Adobe

NOTE: while deleting, you may find a folder which is not possible to delete ("system can't find the file specified", although you see it). It is possible that this folder was causing all the trouble to begin with. I was able to delete it with WinRar by archiving it with the option "Delete original" enabled. Then I could delete the newly made archive and that was fixed.

5. Install the Creative cloud and all apps you want from the new admin account.

6. Go back to your account and try to open the apps, it should work now.

Hope this helps those of you who couldn't fix the problem with previous solutions.

This happened to me twice now. 

Freezes on quicktime importer.prm. Comuter won't restart (have to hard stop it). Many of the explorer functions will not work (like manage this PC). 

found that any kind of USB conflict will cause the freeze in windows somewhere and that will case the importer.prm to freeze. Simply unplug all USB devices possible and reboot. Has worked twice now (offending hardware was an external Floppy reader...)

It's true that this worked for me too, but I still have to wait around 1 minute from starting the program until ImprterQuickTime.prm finally finishes loading, EVERY TIME. Is that really necessary?

Fantastic solution:

https://www.youtube.com/watch?v=4HGARGJm2d0