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lukášc76801311
lukášc76801311
Participating Frequently
December 15, 2024
Answered

Unable to create a new project. iOS 18.2 iPhone 16Pro

  • December 15, 2024
  • 1 reply
  • 5925 views

Hi, Adobe Rush mobile app cannot create a new project after adding videos. iOS 18.2 iPhone 16Pro. Videos have HDR turned off.

 

 

    Correct answer Kevin-Monahan

     

    I have The same issue on my iPhone 13, i can Not created The new project from internal nemory a tried created new project from camera roll The app do somethinks only with 4K resolution and after add this video i recived this message 


    Hi @abstract_Mist5C5C,

    Czech users are experiencing this bad bug. I advise you to try Project Violet, available free on the app store. It is an mobile editing app in Beta that has more modern code. Let me know if this workaround helps. Sorry for the frustration. The team knows about the bug.

     

    Thanks,
    Kevin

     

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 16, 2024

    Can you upload a sample file, @lukášc76801311? PM me the link I'd like to check out the format. IF not, do you have MediaInfo? Can you run the file through that and post the results from the "Tree" view?

     

    With a sample, i can do that for you, as well. I hope I can help you.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    lukášc76801311
    lukášc76801311Author
    Participating Frequently
    December 16, 2024

    It doesn't matter if I'm shooting at 30 or 60 fps, the project can't be created.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 16, 2024

    Hello @lukášc76801311,

    Thanks for the screenshots. It is likely because your HEVC files are in a .mov wrapper and not in a .mp4 wrapper. Rush does not currently support these files. All you need to do is change the file extension from .mov to .mp4 and the files will work. Sorry for the frustration.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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