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Participant
May 22, 2024
Question

Urgent: Rush crashes while rendering

  • May 22, 2024
  • 1 reply
  • 174 views

My video has 84 mb and with I phone 13 fully updated it is impossible to render this. I need it for my work and I allready invested hours into it. Now I can't get it out of the application after I am done.  

urgent help needed!!!

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
May 23, 2024

HI @Jacob3755860495tf,

Thanks for writing in with your problem. Sorry about the frustration. There might be one of two things going on:

  • There is not enough space on the iPhone to export it.
  • Rush cannot handle specific footage.

 

Certain iPhones can shoot 4K HEVC 10-bit 4:2:2 footage, but Rush cannot handle this footage. Check your phone's camera settings to try the "most compatible" setting and see if that works better.

 

If it is that second problem, and you're in a jam, you can move the footage to a computer (see How to Move Rush files from Mobile to Desktop) and import the footage into Premiere Pro (you can get a free trial). You should be able to export from that app.

 

Let us know if you need any assistance with this.

 

Take Care,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio