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Answered

What does the exclamation point mean?

Forum|Forum|7 years ago
November 1, 2018
5 replies
28920 views

I get a red screen with an exclamation point in the middle of it when I open a project on my mac desktop after filming on my iPhone. The red screen goes away after a few days, so I am wondering if this is an upload speed issue, or something else. I am not a video person and this is my first attempt at doing anything like this, so I may be doing something wrong, but I can't seem to find any instructions or tips that address the problem.

Specs:

iPhone X, ios12.0.1

iMac (Retina 5K, 27-inch, Late 2014), 3.5 GHz Intel Core i5, AMD Radeon R9 M290X 2048 MB

Correct answer mayjain7130546

Hi WolfyGirl,

Sorry for the trouble here.

These red frames represent the missing media from the Rush project. This seems strange that it's taking so long to connect to media in your case.The only issue I can think of is the unavailability of media on the cloud.

We upload the media to Cloud while creating synced projects from mobile devices and the same media gets linked in Rush project when open on other devices(iMac in your case). Generally this process is instantaneous as long as media was successfully uploaded on the cloud.

Can you try verifying Adobe Creative Cloud location(can access from Creative Cloud App on your Desktop too -->Assets --> Files--> View on web) if the media is present there when you see these red frame in your Rush project ? If not, this will mean media was not uploaded to cloud from your iPhone properly. (fast internet might help to do it quick, until there is some other issue that we will have to figure out)

Moreover, you can also right click on these red frame in Timeline area on Desktop and try relinking to any media file.

Hope this resolve your concern.

You can also submit feature requests for anything you would like to see in Rush here Premiere Rush: https://adobe-video.uservoice.com/forums/916423-premiere-rush

Keep highlighting your doubts. !

Glad to help,

Mayjain

D

Dawn5E31

Participant

I have also discovered that this will happen if you rename any media after uploading it into rush. You will have to change the content back to the original name on your PC in order for rush to find the media.... a little depressing.....

0

0476

Participant

Thank you for that. I'm doing my media assessment on premiere rush and I frecked out when all of my film had the red with the !. Now my Film is ready to be uploaded to my teacher.

Thank you again.

B

Brooke5C5F

Participant

My issue is similar in that I have a blank red screen, but there's no exclamation mark. It's just plain red. I have my .mov file saved on GoogleDrive, not the cloud. I even tried saving it to my desktop and got the same results. Any thoughts on why it's not loading? Thanks!

B

Brooke5C5F

Participant

I found the answer on a different page. It worked perfectly.

https://community.adobe.com/t5/premiere-rush/red-screen-issue/m-p/10241356

J

j5DF4

Participant

I had this too. WHILE my video was exporting/saving/sharing to a file, I thought "I would change the folder name of the original videos" since I had already imported them to the project. THAT was my error. Once I changed the name back of the folder, I saw my videos come back to me and the red (!) disappeared.

devennei

Participant

I had the same red screen. I went into Adobe Creative Cloud it was not completely set up. This solved the issue. Appently my iPhone was syncing this videos with my iMac through iCloud and not Creative Cloud, and that does not work apparently.

M

mayjain7130546

Correct answer

Community Manager

Hi WolfyGirl,

Sorry for the trouble here.

These red frames represent the missing media from the Rush project. This seems strange that it's taking so long to connect to media in your case.The only issue I can think of is the unavailability of media on the cloud.

We upload the media to Cloud while creating synced projects from mobile devices and the same media gets linked in Rush project when open on other devices(iMac in your case). Generally this process is instantaneous as long as media was successfully uploaded on the cloud.

Can you try verifying Adobe Creative Cloud location(can access from Creative Cloud App on your Desktop too -->Assets --> Files--> View on web) if the media is present there when you see these red frame in your Rush project ? If not, this will mean media was not uploaded to cloud from your iPhone properly. (fast internet might help to do it quick, until there is some other issue that we will have to figure out)

Moreover, you can also right click on these red frame in Timeline area on Desktop and try relinking to any media file.

Hope this resolve your concern.

You can also submit feature requests for anything you would like to see in Rush here Premiere Rush: https://adobe-video.uservoice.com/forums/916423-premiere-rush

Keep highlighting your doubts. !

Glad to help,

Mayjain

WolfyGirlAuthor

Known Participant

I don't have wifi in my location, so I have to rely on the cellular data, which does not seem to work well, if at all. I had to delete my project, then upload the raw files to my desktop, via air drop, and recreate the project. I think it's because the phone's network (Verizon) is unreliable and uploads to the cloud are slow and sometimes don't happen for days.

M

mayjain7130546

Community Manager

Thanks for the response.

You won't need to delete the project, but simply relink the media on desktop through 'Find and Connect' option on Timeline/Project Panel.

I Hope this will help.

Mayjain

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