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janetr38112161
Participant
January 10, 2020
Answered

Why does Premier Rush keep crashing?

  • January 10, 2020
  • 45 replies
  • 46522 views

I have Adobe Premier Rush and it keeps freezing up and not responding when I try to edit videos -- why is this happening and how can I fix it?

    Correct answer Kevin-Monahan

    Hi Community,

    The post has become a dumping ground for generic crashing issues. Locking. Please create a new post with details about your computer (or mobile device) and the media you are editing with.

     

    The general advice for hardware is that after you have inspected system requirements, (to see if your mobile device is listed as supported, or that your computer is powerful enough), make sure you have updated the app, the OS.

     

    If you have codec issues, and cannot import the media, or if the media is non-performant, transcode the media in Media Encoder, or if that is unavailable, use Shutter Encoder. Run of the mill video from drones, screen capture, and mobile devices can be incredibly sketchy. Although it sounds like an unusual step, consider transcoding questionable media before editing with it, as the session will always go much smoother. The media might have a variable frame rate and/or use a stubborn codec (H.264 or HEVC); very common. Though file sizes are somewhat large, ProRes LT works best for me.

     

    Try to avoid complications with supported hardware and optimized media.

     

    The post is locked.

     

    Thanks,
    Kevin

    45 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    January 1, 2024

    Hi Community,

    The post has become a dumping ground for generic crashing issues. Locking. Please create a new post with details about your computer (or mobile device) and the media you are editing with.

     

    The general advice for hardware is that after you have inspected system requirements, (to see if your mobile device is listed as supported, or that your computer is powerful enough), make sure you have updated the app, the OS.

     

    If you have codec issues, and cannot import the media, or if the media is non-performant, transcode the media in Media Encoder, or if that is unavailable, use Shutter Encoder. Run of the mill video from drones, screen capture, and mobile devices can be incredibly sketchy. Although it sounds like an unusual step, consider transcoding questionable media before editing with it, as the session will always go much smoother. The media might have a variable frame rate and/or use a stubborn codec (H.264 or HEVC); very common. Though file sizes are somewhat large, ProRes LT works best for me.

     

    Try to avoid complications with supported hardware and optimized media.

     

    The post is locked.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    A
    Adam27403336r0iw
    Participating Frequently
    May 23, 2023

    How are these problems still happening? Adobe doesn't - about its PAYING customers, it's insane. Why can I not edit one single short video without the stupid pixilated glitch or without the app crashing a million times? What point does the Creative Cloud serve when half the time, the projects don't even sync correctly or mess up the sound? What a trash product and useless customer support! 

     

    Mod note: Profanity removed. Please do not do that. We have minors reading here.

      S
      Soo Cheng25334877gcjf
      Participant
      January 6, 2023

      Hi all

      Are you guys still having this issue with Premier Rush not responding when you are editing a video.  

        J
        Jeff28432620ax53
        Participant
        February 16, 2023

        I'm a new user in Feb 2023 and it is crashing on me like crazy in my very first test project. Not a viable product. How has this been going on for 3 years? Crazy. They have a "feedback" button that took me here to what appears to be a user forum that is ignored. 

          J
          Josh29843792t6pk
          Participant
          May 11, 2023

          Yup still happening. A bit maddening

            MH Media
            MH Media
            Participant
            May 6, 2022

            I use Adobe Rush, Premiere Pro and After Effects professionaly but I'm getting frustrated with the arrogance of Adobe to not adress and fix it's performance issues. I am more and more leaning toward learning and purchasing different software (any tips?) The price to performance ratio is just terrible. I'm currently trying to go through 3 hours of iPhone footage for a client. A total of 27gb, 400 clips, full hd, 30 fps. My pc is a AMD Ryzen 9 5900X 12 core with 32gb of RAM and geared with a beefy RTX2080-TI.

            Still, Adobe Rush keeps crashing at random. Either at scrubbing through the footage or after 1 minute of inactivity. Please Adobe fix this! I'm certainly not the only one experiencing this, according to all the topics and answers to this topic I find online.

            Greetings from a very unsatisfied customer. 

            S
            silence04
            Participant
            May 14, 2022

            2 years and still crashing non-stop.

              J
              John Jewell
              Participant
              March 25, 2022

              It use to work but it freezes and crashes everytime. Totally wasting my time with this Bullsheet 😒 

                J
                JLUtah
                Participant
                February 23, 2022

                Found this thread out of frustration.  Apparently it is the norm for Rush.  So burned out of this crashing over and over again and even worse now with my new GoPro 10 footage.  I thought Adobe was a reputable name, this is a complete joke of a program and stupidly frusterating to deal with even in editing the basic of videos. 

                phils40762230
                phils40762230
                Participant
                January 29, 2022

                I am sick of this useless software. The original version was good, but ever since Adobe joined the rest of silicon valley with their SaaS model, it crashes all the time. I am running one of the latest 16Gb Lenovo laptops with all the candy, and this software freezes every two seconds. If any actual Adobe staff read these forums, do your whole company a favour (who knows, it might save your job) and send this feedback straight to your CEO, Shantanu Narayen. No wonder the Adobe stock price keeps dropping. A service model actually requires service. As soon as I can get my last project finished (probably going to take another month at this rate), I am uninstalling the entire software package and switching to something decent. I used to defend Adobe to industry colleagues, but this is a dead horse. Charging people a monthly fee for software they actually want to use is not the same as flogging gym memberships to weight watchers members; some of us use this software to create an income! Thanks for making my decision for me Adobe. This company reminds me of Kodak. Once a global leader (it too had annual revenue of $16B) it didn't keep up with the needs of the market and became obsolete. At least I now know to start shorting Adobe stock and recoup some of my monthly fees. 

                  T
                  totonhonacaligrafia
                  Participant
                  December 25, 2021

                  Hi everyone! I'm having the same problem - I have a paid membership!!! Rush keeps crashing whenever I start editing a video on a Lenovo laptop Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz, 16.0 GB (15.9 GB usable), Windows 11 Home. I'm trying to contact customer service, and it's getting frustrating. Cheers! : /

                  A
                  Allamoht
                  Participant
                  December 5, 2021

                  I struggled with this for quite sometime before I stumbled upon the fix. Priemere Rush would freeze up or crash and I kept having to reboot the program. I then realized my C drive was getting pretty full and there was simply less dancing room for the program to  properly operate.  I deleted a bunch of old video inside Premiere and now it works like a charm. Try deleting old videos or transfer them to a storage drive. I really had no need to keep old projects once I uploaded videos to YouTube. I do, however, keep all old source video on an external drive. Hope it works for you! Alan

                  A
                  Anonymous
                  November 16, 2021

                  Wait 15 minutes? Seriously? It's called Rush

                  Adobe, can you just fix your software?

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