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chand71365165
chand71365165
Participant
Nov 10, 2021 8:45 AM UTC
Answered

Adobe 3D stager weird screen bug

after i installed trail version of Adobe 3D stager i have this some weird screen issue is it only happening to me or is it randomly happening to the users

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    JMathews
    JMathewsCorrect answer
    Community Manager
    Dec 3, 2021 7:22 PM UTC

    Hello!  This is an issue with a specific NVidia setting, we believe.

     

    • Open the NVidia Control Panel
    • Select Manage 3D settings from the left hand navigation bar
    • In the right-hand Manage 3D settings pane select
      • Global settings tab
      • Feature: Image Sharpening
    • Set image sharpening to "Sharpening off"

     

    If you would prefer to have sharpening on globally, you can also switch to the Program settings tab and override this setting for specifically Stager.

     

     

    Adobe Principal Product Manager, 3D & Immersive
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    20 replies

    zztop123
    Participating Frequently
    Oct 19, 2022 4:10 PM UTC

    I'm having the same issue!  What is being done to resolve this??? I recently intalled the trial version and my NVIDIA sharpening was already off by default.  Turning the sharpening on or off does not affect the problem.  I have an NVIDIA GEFORCE RTX 2080 TI with the latest drivers.

     

     

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    zztop123
    Participating Frequently
    Oct 19, 2022 7:53 PM UTC

    *** ISSUE RESOLVED!*** 

    I spent a good 45min or so with Adobe tech support.  Although I had the latest NVIDIA driver installed according to the GEFORCE Exprience app installed on my PC, the Adobe tech found a newer one which we installed via remote connection.  Unfortunately it did not resolve the issue and he recommended I contact NVIDIA to perform a clean install.

    I found this YouTube video: https://youtu.be/hF9aWp6W7JA and followed the directions and it worked!

    The Adobe Tech support is awesome as that was what was needed.  For those that don't know, the clean install using the custom installation removes all the previous drivers and only installs the newest one instead of just overwriting the old files which may have become corrupted.  So there you have it.  Thank you Adobe Tech Support for the excellent advice! 👍👍👍

     

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    JMathews
    Community Manager
    JMathewsCommunity ManagerCorrect answer
    Community Manager
    Dec 3, 2021 7:22 PM UTC

    Hello!  This is an issue with a specific NVidia setting, we believe.

     

    • Open the NVidia Control Panel
    • Select Manage 3D settings from the left hand navigation bar
    • In the right-hand Manage 3D settings pane select
      • Global settings tab
      • Feature: Image Sharpening
    • Set image sharpening to "Sharpening off"

     

    If you would prefer to have sharpening on globally, you can also switch to the Program settings tab and override this setting for specifically Stager.

     

     

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    Adobe Principal Product Manager, 3D & Immersive
    Andehhh
    Participant
    Dec 16, 2021 12:08 AM UTC

    This fixed the issue, thank you very much!

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    Joseph Labrecque
    Community Expert
    Joseph LabrecqueCommunity Expert
    Community Expert
    Dec 3, 2021 12:59 AM UTC

    This is happening to me too. Hopefully a fix is on the way. 

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    Andehhh
    Participant
    Nov 28, 2021 9:08 PM UTC

    Here is a screen cap of the issue. I forgot to mention this is with the full Adobe 3D stager software on the annual plan. Sampler, Designer, and Painter do not have this issue, but it's particularly bad in stager. It keeps doing that no matter what graphics settings, monitors, or preferences I use (including light mode)

     

    Any help fixing this would be much appreciated!

     

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    Anonymous
    Nov 30, 2021 9:51 AM UTC

    i have the same issue, did you fix that?

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    Andehhh
    Participant
    Nov 28, 2021 12:04 AM UTC

    Same, it makes the experience working with the program pretty terrible

     

    Stager is the only app in the suite that does this thankfully/unfortunately

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    Andehhh
    Participant
    Nov 28, 2021 12:16 AM UTC

    I forgot to provide some more details. The UI is constantly drawing these artifacts progressively regardless of my resolution or display settings, both before and after updating my graphics driver to the latest version.

     

    Here is a screenshot of the artifacting halfway through:

     

    Here are my specs: (Windows 10 w/AMD Ryzen 9 3950X and NVIDIA GeForce RTX 2080 SUPER)


    Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
    Language: English (Regional Setting: English)
    System Manufacturer: Micro-Star International Co., Ltd.
    System Model: MS-7C35
    BIOS: A.30 (type: UEFI)
    Processor: AMD Ryzen 9 3950X 16-Core Processor (32 CPUs), ~4.0GHz
    Memory: 32768MB RAM
    Available OS Memory: 32718MB RAM
    Page File: 37935MB used, 14723MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DirectX Database Version: 1.0.8
    DxDiag Version: 10.00.19041.0928 64bit Unicode

    ----

    Card name: NVIDIA GeForce RTX 2080 SUPER
    Manufacturer: NVIDIA
    Chip type: NVIDIA GeForce RTX 2080 SUPER
    DAC type: Integrated RAMDAC
    Device Type: Full Device (POST)
    Device Status: 0180200A 
    Display Memory: 24369 MB
    Dedicated Memory: 8010 MB
    Shared Memory: 16359 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)

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    KINOX
    KINOX
    Participant
    Nov 26, 2021 6:12 PM UTC

    Hello,

     

    I also have this screen there...

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