Adobe Substance Stager - BLACK SCREEN

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I am having the Adobe Substance Stage Black Screen issue…. Everything was working fine but now when I open the project I have the black screen. There are multiple links and artwork in the file. I deleted the cache + folders, cleared logs and still nothing….. I want to note that I am using a Mac Studio M3 Ultra computer so as Apple thought it would be a good idea to remove the powerful GPUs and give us some little integrated garbage chip I am not sure how to fix this. Any ideas?

N

naveednida4892717097

Participant

Hello Adobe Substance 3D Painter community,

I need help recovering my Substance Painter project file.

I was working on my barrel project in Substance Painter version 12.0.3. I saved the file, but shortly after that my electricity went out. Now when I try to open the original .spp file, Substance Painter opens but shows a black/blank screen and the project does not load.

I also have an autosave file , and it opens successfully, but it does not contain all the work I completed in the original file.

Is there any way to repair or recover the original file or restore the missing layers/data from it?

Humble request to answer me ASAP.

I would really appreciate any guidance. Thank you.

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Ares Hovhannesyan

Community Expert

There is recommendation for now. Stager viewport is blank | Substance 3D Stager. Try this. if possible please attach log file. Thanks

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Alexandre Becquet

Community Expert

Hello, I know on Mac with big Project Stager can be very slow with stenge behavior. Can you test on a PC ? are you working on an external hard drive?
I can test on my Mac if it’s possible to share the file.

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Skidxx.1Author

Participant

Hello Alexandre, Thank you for getting back with me.

Yes, the new Mac Mchips are terrible for “Real Projects”. I do not have a PC and this is a confidential project so unfortunately I can not share. However, I did fix the issue. This is what I did so hopefully it can help out someone in the future.

Open Stager - Edit ( Purge Shader Cache )
Help - Get logs ( Delete the Logs )
Open a blank stager file - Drag your entire file and drop onto the blank stager environment.
If this does not work uninstall the program and re-install it. Open the program and drag your file onto the blank environment again.

Hope this helps another sad Apple M Chip user.

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Alexandre Becquet

Community Expert

Thanks for sharing your feedback and solution. If it’s possible you can also export he entire scene as a USDZ file then jsut re import in a new Stager file.
And of course like you shared Purge the cache shader and delete the logs.

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