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S
Skidxx.1
Participant
January 30, 2026
Question

Adobe Substance Stager - BLACK SCREEN

  • January 30, 2026
  • 2 replies
  • 58 views

I am having the Adobe Substance Stage Black Screen issue…. Everything was working fine but now when I open the project I have the black screen. There are multiple links and artwork in the file. I deleted the cache + folders, cleared logs and still nothing….. I want to note that I am using a Mac Studio M3 Ultra computer so as Apple thought it would be a good idea to remove the powerful GPUs and give us some little integrated garbage chip I am not sure how to fix this. Any ideas?

    2 replies

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    February 11, 2026

    There is recommendation for now. Stager viewport is blank | Substance 3D Stager. Try this. if possible please attach log file. Thanks

    Alexandre Becquet
    Community Expert
    Alexandre BecquetCommunity Expert
    Community Expert
    February 2, 2026

    Hello, I know on Mac with big Project Stager can be very slow with stenge behavior. Can you test on a PC ? are you working on an external hard drive?
    I can test on my Mac if it’s possible to share the file.
     

    S
    Skidxx.1Author
    Participant
    February 9, 2026

    Hello Alexandre, Thank you for getting back with me.

    Yes, the new Mac Mchips are terrible for “Real Projects”. I do not have a PC and this is a confidential project so unfortunately I can not share. However, I did fix the issue. This is what I did so hopefully it can help out someone in the future.

    1. Open Stager - Edit ( Purge Shader Cache )
    2. Help - Get logs ( Delete the Logs )
    3. Open a blank stager file - Drag your entire file and drop onto the blank stager environment. 
    4. If this does not work uninstall the program and re-install it. Open the program and drag your file onto the blank environment again.

    Hope this helps another sad Apple M Chip user.

    Alexandre Becquet
    Community Expert
    Alexandre BecquetCommunity Expert
    Community Expert
    February 9, 2026

    Thanks for sharing your feedback and solution. If it’s possible you can also export he entire scene as a USDZ file then jsut re import in a new Stager file.
    And of course like you shared Purge the cache shader and delete the logs.

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