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gavinw37063841
Inspiring
January 21, 2022
Answered

Blank Workspace/Document Window in Stager

Hi there,

 

I've encountered an issue where no amount of uninstalling, restarting or resetting seems to fix for me. When I open an existing document or a new document, the workspace/document window/main screen is blank or black. 

    gavinw37063841Correct answer
    Inspiring
    January 25, 2022

    OK, so after some self-deep diving through the logs, I've fixed the issue.

     

    It's all down to potentially the temp file shaders it's referencing, which are not deleted when you uninstall.  I have cleared all of the folder users/YOURNAME/AppData/Local/Temp, in particular the folders referencing aeroresource in the name, and it has worked! 

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    23 replies

    Yanni29578834dccb
    Participant
    October 27, 2023

    so for some reason, it doesnt matter which file i open my canvas is just empty. even tho it has layers and everything i cant see it. i am able to see my canvas when i try and render it but thats it. 

    Does anyone have a fix for this ? 

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      Cyril Dellenbach
      Community Manager
      Cyril DellenbachCommunity Manager
      Community Manager
      October 30, 2023

      Hello @Yanni29578834dccb,

       

      I'm merging your thread with this one considering it shares the same topic.

       

      In addition, I advise you to follow the mentioned solution upthere and to clear all of the folders users/YOURNAME/AppData/Local/Temp, in particular the folders referencing aeroresource in the name

       

      If this doesn't help, let me know.

       

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      Cyril Dellenbach (Micro) | Product Manager | Substance Painter
      Josh24314454zotd
      Participant
      May 4, 2022

      I have a similar issue, with a slight twist. I don't even see the gizmo and the "x" close button(or any close action) does nothing. I've tried the prescribed fix of deleting aeroresource temp files, restarts, reinstalls, all to no avail.

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        Mustafa GUL
        Mustafa GUL
        Participant
        October 25, 2023

        I'm having this problem right now. Solutions I used to overcome this problem

        - The graphics card driver was cleanly installed.
        - Temp folder has been cleared.
        - Nvidia Sharpeen has been turned off.
        - Verified AVX or AVX2 compatibility of the processor.
        - The program has been completely reinstalled.

         

        but I still can't get over the result.

         

        Please urgent help....

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          Cyril Dellenbach
          Community Manager
          Cyril DellenbachCommunity Manager
          Community Manager
          October 25, 2023

          Hello Mustafa,

           

          Would you mind sharing your log (help > Get logs...) at cdellenbach@adobe.com , so I can take a closer look?

           

          If uninstalling the soft, and cleaning the Temp Folder before reinstaling doesn't work, I advise you to hide the UI (Window > Show/Hide interface) and check if the 3D view comes back.

           

          Keep me updated.

           

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          Cyril Dellenbach (Micro) | Product Manager | Substance Painter
          active_Sunset157F
          active_Sunset157F
          Inspiring
          January 23, 2022

          I'm having this exact issue, emailed substance3d-bugs@adobe.com on Jan 10 with no reply yet. I can't even change the background colour (well, I can change it, but you still see nothing in the workspace). I've got work I need to complete but I can't do anything with the software.

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            gavinw37063841Author
            Inspiring
            January 24, 2022

            Hi SpyFi,

             

            I'm exactly the same sure I can render the final output, but if I can't 'stage' in stager, I can't complete my work. Hopefully, they will fix it asap as I have deadlines this week. 

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            Ares Hovhannesyan
            Community Expert
            Ares HovhannesyanCommunity Expert
            Community Expert
            January 24, 2022

            Please also send your request to  substance3d-bugs@adobe.com

            If you can also send log file them. 

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            Ares Hovhannesyan
            Community Expert
            Ares HovhannesyanCommunity Expert
            Community Expert
            January 22, 2022

            Can you do any operation in Stager? Is it possible for you change background color?

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            gavinw37063841Author
            Inspiring
            January 24, 2022

            Hi Ares,

             

            I can add elements like dragging over one of the starter assets from the library, and it shows the rough blue box positioning in the blank window, but I have no idea where it is placed. I also can render the asset, but nothing appears in the design window.

             

            Graphics Card Specs if it helps are: Nvidia RTX 3070 running Geforce Studio Driver 511.09

             

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            active_Sunset157F
            active_Sunset157F
            Inspiring
            January 24, 2022

            I'm on a RTX 2060 driver 511.23 - and with me it renders the asset, but you can't see anything in the workspace as well.

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