Inspiring

Answered

Blank Workspace/Document Window in Stager

Forum|Forum|4 years ago
January 21, 2022
4 replies
4608 views

Hi there,

I've encountered an issue where no amount of uninstalling, restarting or resetting seems to fix for me. When I open an existing document or a new document, the workspace/document window/main screen is blank or black.

Issue

Correct answer gavinw37063841

OK, so after some self-deep diving through the logs, I've fixed the issue.

It's all down to potentially the temp file shaders it's referencing, which are not deleted when you uninstall. I have cleared all of the folder users/YOURNAME/AppData/Local/Temp, in particular the folders referencing aeroresource in the name, and it has worked!

Y

Yanni29578834dccb

Participant

so for some reason, it doesnt matter which file i open my canvas is just empty. even tho it has layers and everything i cant see it. i am able to see my canvas when i try and render it but thats it.

Does anyone have a fix for this ?

Cyril Dellenbach

Community Manager

Hello @Yanni29578834dccb,

I'm merging your thread with this one considering it shares the same topic.

In addition, I advise you to follow the mentioned solution upthere and to clear all of the folders users/YOURNAME/AppData/Local/Temp, in particular the folders referencing aeroresource in the name

If this doesn't help, let me know.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

J

Josh24314454zotd

Participant

I have a similar issue, with a slight twist. I don't even see the gizmo and the "x" close button(or any close action) does nothing. I've tried the prescribed fix of deleting aeroresource temp files, restarts, reinstalls, all to no avail.

Mustafa GUL

Participant

I'm having this problem right now. Solutions I used to overcome this problem

- The graphics card driver was cleanly installed.
- Temp folder has been cleared.
- Nvidia Sharpeen has been turned off.
- Verified AVX or AVX2 compatibility of the processor.
- The program has been completely reinstalled.

but I still can't get over the result.

Please urgent help....

N

Nonames87

Participant

if this works i love you, ill be back lol

Not worked for me 😞

active_Sunset157F

Inspiring

I'm having this exact issue, emailed substance3d-bugs@adobe.com on Jan 10 with no reply yet. I can't even change the background colour (well, I can change it, but you still see nothing in the workspace). I've got work I need to complete but I can't do anything with the software.

G

gavinw37063841Author

Inspiring

Hi SpyFi,

I'm exactly the same sure I can render the final output, but if I can't 'stage' in stager, I can't complete my work. Hopefully, they will fix it asap as I have deadlines this week.

Ares Hovhannesyan

Community Expert

Please also send your request to substance3d-bugs@adobe.com

If you can also send log file them.

Ares Hovhannesyan

Community Expert

Can you do any operation in Stager? Is it possible for you change background color?

G

gavinw37063841Author

Inspiring

Hi Ares,

I can add elements like dragging over one of the starter assets from the library, and it shows the rough blue box positioning in the blank window, but I have no idea where it is placed. I also can render the asset, but nothing appears in the design window.

Graphics Card Specs if it helps are: Nvidia RTX 3070 running Geforce Studio Driver 511.09

active_Sunset157F

Inspiring

I'm on a RTX 2060 driver 511.23 - and with me it renders the asset, but you can't see anything in the workspace as well.

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