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Can't open two Stager project files

Forum|Forum|3 years ago
June 24, 2022
3 replies
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I made two scenes in Stager. After saving them, closing the app and restarting the PC later that day, the files would't open anymore. I did as I was told by the error message and emailed links to the project files and the log file to substance3d-bugs@adobe.com (on 21 June 2022). I haven't received an answer as of yet but I need to access those files next week.

Is there anything I can do to make the files work again?
Is there anything I can do to prevent that happening to other projects?

Build 1.2.1-20220610.r.8098-e714b91
Windows 10

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Correct answer JMathews

Apologies for the delay - we are catching up on issues after being out of office for summer shut down.

For anyone experiencing issues loading a file please email aubstance3d-bugs@adobe.com with the files attached so we can take a look.

Community Manager

Correct answer

Community Manager

Apologies for the delay - we are catching up on issues after being out of office for summer shut down.

For anyone experiencing issues loading a file please email aubstance3d-bugs@adobe.com with the files attached so we can take a look.

Adobe Principal Product Manager, 3D & Immersive

Participant

Can`t open my Stager Files!

Stager-2022-07-04.zip

Stager-2022-07-01.zip

DerFremdeAuthor

Inspiring

Or should I not expect an answer and start working on rebuilding the two scenes?

Ares Hovhannesyan

Community Expert

Community Expert

Can you share file to test?

Also can you open it in another 3d app, export as OBJ and FBX and reimport in Stager?