Inspiring

Question

Decal Issue since 2.1.0 REGRESSION

Forum|Forum|2 years ago
June 23, 2023
9 replies
4111 views

What a wreck this 2.1 update has created.

Is anyone else noticing wildly different results amongst renders done before today's update (2.1) and any previous version? I'm opening a file I rendered just yesterday (2.0.2) with today's update (2.1,) and the results are completely different when I render it again with 2.1... same file, and the render is completely different with the 2.1 update.

Why should I have to research and adjust my historical file's long-standing Material properties so that 2.1 renders will look like every version rendered beforehand? I am supposed to edit every single past file, just to hope to get the same visual results with which I have been pleased in the past? Ridiculous.

This update is complete $#!@ when it comes to consistency of file rendering existing files with the same results past versions created. Just look at this attached example, which uses the same exact file to render... why on earth would 2.1 introduce rendering that won't render a consistent look with any version which rendered it before?

We're supposed to spend our time adjusting past files in 2.1, in the hopes they might render as they always have? 2.1 will cause me to lose more time by having to tweak past files. And... the exported GLBs look completely different as well. Really? Really?! 🤬

This topic has been closed for replies.

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BerklieAuthor

Inspiring

Darn... not fixed in 2.1.1 (Aug. 8, 2023) and still not fixed in 2.1.2 (Oct. 11, 2023).

😞

Giuliano Buffi

Known Participant

i have the same issues, the renders with the last update are horrible, and i have a lot of work so the best solution was install the previous version.

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BerklieAuthor

Inspiring

@Cyril Dellenbach, I just took the time to re-create a file from scratch... and the same thing is happening! I can't even take the time to create a new file without this happening. This no longer has anything to do with opening existing files.

This needs to be elevated in importance. At the moment, I cannot work in any fashion.

Any word on how to downgrade in Steam? Any word on Adobe helping us with trial versions of any previous file? This needs to be escalated.

Thank you

Cyril Dellenbach

Community Manager

Hi @Berklie,

Don't worry this issue has already been escalated. We always work as a team, and I was obviously not gonna keep this problem for myself.

As we're still investigating on the bug, I can confirm the issue isn't solely with existing files and we're now able to reproduce it. Considering some people aren't able to work on their projects, the problem is already quite high in our system.

As said in a previous reply, the 2.0.2 is unfortunately not yet available on Steam, I've already contacted those in charge to have an ETA. We'll check what we can do that in this regard, and I'll keep you updated.

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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BerklieAuthor

Inspiring

Thank you for the follow up, @Cyril Dellenbach! Much appreciated!

Giuliano Buffi

Known Participant

i have the same problems with this update the renders looks soooo bad idk why, i render a cup of wine and just look awful like a ai generated image..... and having a lot of problem with the raytracing too

SilviaGJ

Participating Frequently

I have the same issue! I created this file a couple weeks ago, here's a before (opened/rendered with Stager 2.0.2), and after (done with Stager 2.1)...

Other than the very obvious issues with decals on materials, also colours, lights and shadows now render differently, on all files I'm opening.
I'm downgrading back to Stager 2.0.2 for the time being, but please @Cyril Dellenbach be aware this is an issue that needs to be fixed. People need to be able to keep consistency within their saved files.

SilviaGJ

Participating Frequently

I did some renderings in Adobe Stager a few weeks ago; the rendered items had a felt fabric type material applied to them, and an image decal on top of the fabric. (Image is blurred due to licensing copyright)
Both the material and the decal had satisfying quality.

I re-opened the same files today, to quickly edit and redo some renders, using the latest version of Stager. This is how the same items look like now :

This is not acceptable, I need to be able to keep consistency within the same files. I have tried to fix the texture and decal in every way, but they still show like in the 2nd picture, as soon as I apply the decal image.
The file had no issues whatsoever last time it was saved and closed, I need to be able to open files and find them exactly how I left them.
Has anyone experienced the same issue, and/or a way to solve it?
Thanks in advance!

Cyril Dellenbach

Community Manager

Hi @SilviaGJ,

This is indeed a very problematic regression.

As you already saw on this thread (which I'm merging this discussion to), we are aware of this issue and are currently working on it.

In order to help us in the investigation, are you working with MacOS or Windows?

Let me know,

PS: I'm renaming this thread, so users facing this problem will find it more easily

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

SilviaGJ

Participating Frequently

Hi @Cyril Dellenbach , thank you for your quick reply.
I am working on Windows 11.
In the meantime, I have reinstalled Stager 2.0.2, but I had stupidly overwritten on my render files with Stager 2.1, so now 2.0.2 doesn't read them anymore.
Am I now stuck with the worse looking renders, and no way to fix them?
Is there any way to save a file so previous Stager versions can read it?
Thanks!

B

BerklieAuthor

Inspiring

I would love an update @Cyril Dellenbach ... this is a breaking change for me, and my workflow has completely stopped. I'm not stating that I expect a fix instantly; however, were you able to reproduce the same behaviour with the second file that I sent (like you were able to reproduce with the first)? Knowing it's being diagnosed would be nice.

Thanks and have a great day!

Cyril Dellenbach

Community Manager

Hi again @Berklie,

Sorry for the delay in response, we ran a certain number of tests considering how specific the issue is. We faced the problem on all your shared projects, and honestly, that's the bothering thing. We weren't able to reproduce the bug with one of our projects.

Now, I've shared the assets to the dev team and they will have a deeper investigation (same thing for the "undeletable" material, but I'm less worried about this one).

As you already guessed, this process will take some time. In the meantime, you could try to recreate your scenes in new projects and see if it works. Considering how time consuming this will be for all your projects, I'd personally rollback for the previous Substance 3D Stager version (2.0.2). I know how frustrating it is, but I'll make sure to add a message to this thread as soon as I have a solution to give you.

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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BerklieAuthor

Inspiring

Great... thank you for the update, @Cyril Dellenbach!

Question: is there a link which you could share, that details how to rollback to 2.0.2 using Steam? I can't seem to get it done.

Thanks again... and here's to hoping the cause can be found and corrected!

Cyril Dellenbach

Community Manager

Hi @Berklie,

As soon as I saw your messages on Discord, I started running some test and unfortunately wasn't able to reproduce the issue.

With that being said, these tests weren't made in "real project conditions" and I'd love to have your 2.0.2 file (the beer barrel for example), so I can start investigating on a known problematic file. You can send it to my personal e-mail: cdellenbach@adobe.com

I totally get the frustration and I hope we'll quickly find the reason of this issue.

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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BerklieAuthor

Inspiring

Good morning, Cyril!

I've just sent you an email including the below:

Version info: macOS, Steam, Stager
Sample files: SSG, PNGs used
Video: walking you through this very reproducible bug (in my case)

Fingers crossed on a fix. Thank you!

Cyril Dellenbach

Community Manager

Hi again @Berklie,

To keep you informed, we are trying many things with your project, but the Decal seems to be the problem indeed.

The weird thing is, if I'm creating a new project from scratch and import the same decal and the same mesh, the problem doesn't occur, it only appears with the specific file you sent me.

Therefore, you suggested this issue happened with some other files, would you mind to also send those to me? I'd also appreciate to get your logs (help > Get logs...).

Let me know,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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BerklieAuthor

Inspiring

And I found the bug which is causing this. I am going to call it "Decals on materials cause Roughness (and possibly other) settings to be ignored."

I'm to tired to write up everything, so here attached a screenshot of my Discord discourse about this.

Please contact me, @JMathews . Thank you.

Cyril Dellenbach

Community Manager

Hi,

To keep everyone updated on the subject, we currently have a fix working on our side! I still don't have an ETA, but the 2.1.1 should arrive soon.

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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