Skip to main content
Inspiring
Jul 5, 2021 9:37 AM UTC
Question

Forever stuck on loading anything from the assets

As the title suggests I cannot load anything. The loading pop up keeps loading forever. Goes for everything from the assets, simple plane, lights etc. 

I can import a custom obj, but can't see it in the viewport. 

 

Using the latest nvidia game ready drivers, and latest Stager version. 

 

Unusable as it is now. 

8 replies

Known Participant
Jan 16, 2024 5:47 PM UTC

Same.

PC  - Loading...90%    just sits forever.   Never loads.   Force Quit now 9x  😞

Translate
Participant
Dec 12, 2021 2:14 PM UTC

I just got a brand new computer, and am having this same issue the very first time I opened up Stager. Bummer!!

Translate
Participant
Dec 12, 2021 2:45 PM UTC

"spoke" too soon. I found where I can install the Studio driver, and that fixed it!

Translate
Participant
Jan 15, 2024 11:03 PM UTC

Where can i install the studio driver? 

Translate
JMathews
Community Manager
Community Manager
Jul 5, 2021 8:54 PM UTC

Hi Wilbert!  This usually happens if the rendering engine isn't able to initialize properly, which is usually just a hardware or driver issue.  If you're on an NVIDIA card we recommend the Studio driver, which was released the same day as Stager.  If that doesn't work please use the menu Help > Get logs and send your Stager.log file to us at Substance3D-bugs@adobe.com and we can take a look at what's going on!

Translate
Adobe Principal Product Manager, 3D & Immersive
Inspiring
Jul 6, 2021 9:12 AM UTC

I have send you the logs, the driver didn't make a difference.

Translate