Getting a creative cloud error and app keeps closing

Forum|Forum|4 years ago
December 8, 2021
1 reply
93 views

Can't run the app becuase of the following error:

I have a paid subscription and I am logged into Creative Cloud on the app and on the website. I've also tried running Stager via the launcher in Creative Cloud with no luck.

Issue

This topic has been closed for replies.

trappAuthor

Participant

OK got it working with help from a chat rep. I had my substance subscription that I replaced with 3D Collection for which I was getting double billed. Stager wasn't switching over to the new subscription. Had to deactivate this machine, log into the account on another Substance app, then relaunch PC and launch stager, but that's done it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded