I cant open the stager' its keeps on loading .

Forum|Forum|3 years ago
March 15, 2023
1 reply
392 views

Its stucked here forever, M1 chip.

Issue

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Correct answer AEllard

Hi @Summer Duan!

Thanks for letting us know about the issue!

We are not able to diagnose working files directly on the forum website. Can you email the Stager log file to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email. If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

Stager.log

Mac : ~/Library/Logs/Adobe/

Win: ~\username\appdata\local\Adobe\Stager

A

AEllardCorrect answer

Adobe Employee

Hi @Summer Duan!

Thanks for letting us know about the issue!

We are not able to diagnose working files directly on the forum website. Can you email the Stager log file to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email. If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

Stager.log

Mac : ~/Library/Logs/Adobe/

Win: ~\username\appdata\local\Adobe\Stager

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