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Summer Duan
Summer Duan
Participant
March 15, 2023
Answered

I cant open the stager' its keeps on loading .

 

Its stucked here forever, M1 chip. 

 

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AEllardCorrect answer
Adobe Employee
March 16, 2023

Hi @Summer Duan!

 

Thanks for letting us know about the issue! 

 

We are not able to diagnose working files directly on the forum website. Can you email the Stager log file to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email.  If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

 

Stager.log

Mac : ~/Library/Logs/Adobe/

Win: ~\username\appdata\local\Adobe\Stager

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1 reply

Adobe Employee
AEllardCorrect answer
Adobe Employee
March 16, 2023

Hi @Summer Duan!

 

Thanks for letting us know about the issue! 

 

We are not able to diagnose working files directly on the forum website. Can you email the Stager log file to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email.  If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

 

Stager.log

Mac : ~/Library/Logs/Adobe/

Win: ~\username\appdata\local\Adobe\Stager

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