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A
ARomay
Participant
February 25, 2022
Answered

Is stager not compatible with RTX 3060 Ti GPU?

  • February 25, 2022
  • 2 replies
  • 1475 views

My Stager viewport is completely black and does nothing. However, if I disable my nvidia 3060 Ti card it works without any issues. So I was wondering if maybe my card is not supported with Stager?

This topic has been closed for replies.
Correct answer JMathews

Hello!  I don't believe we've tested this card in particular.  Any chance you can update to the latest version of Stager (1.1.2) and give me your application log file?  You can get it after you try to startup with the black viewport by using the menu Help > Get Logs...

2 replies

JMathews
Community Manager
JMathewsCommunity ManagerCorrect answer
Community Manager
March 9, 2022

Hello!  I don't believe we've tested this card in particular.  Any chance you can update to the latest version of Stager (1.1.2) and give me your application log file?  You can get it after you try to startup with the black viewport by using the menu Help > Get Logs...

Adobe Principal Product Manager, 3D & Immersive
A
ARomayAuthor
Participant
March 9, 2022

Sure, here is the Log.

JMathews
Community Manager
JMathewsCommunity Manager
Community Manager
March 11, 2022

Okay!  We're having one of our colleagues test this card now but he's used Stager in the past without issues, so we don't think it's a general card issue. Your drivers are up to date, so I think it's a caching issue with Stager itself.

 

Please navigate to: \Users\YOURNAME\AppData\Local

Do a search for "aero"

Delete any folders with the affix .aeroresource

 

Here is a screenshot as an example of mine:

 

 

Deleting these folders will clear the shader caches for Stager and allow Stager to rebuild them. Please give that a try and let me know if it resolves the issue.

 

Adobe Principal Product Manager, 3D & Immersive
Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
February 26, 2022

That can be a reason. Did you have latest driver for a ard? Lets wait for a new uodate or response from Team. If you have also integraded card - try to use it for work.

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