Share link bug with Adobe 3D Stager

Forum|Forum|3 years ago
July 21, 2022
2 replies
376 views

I'm using Adobe 3D Stager in order to make product presentation scenes for my company. We need to share the 3D scenes with the share link, but it's not working correctly. At first it would work with no issue, but now every time I try to create a new link, a pop-up says that it's "impossible to publish".

Sometimes, the link is published flawlessly, but it's very uncommon, and I have no clue why it's happening.

I'm using Adobe 3D Stager Version 1.2.2-20220621.r.5262-fd37d0d on a macOS Monterey v.12.0.1.

Issue

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Correct answer AEllard

Hi! We have responded back to all the messages we currently have on file. It is possible that our reply was flagged as junk or spam. If it is not there, can you resend your Substance Stager file to Substance3d-bugs@adobe.com. We are not able to diagnose working files directly on the forum website.

Thank you!

Alisha

A

AEllard

Adobe Employee

Hi! Can you email the Stager log file from the scene you're trying to publish to Substance3d-bugs@adobe.com

Thank you!

Alisha

P

pc-080i91008374Author

Participant

Hi, I already did multiple times, but without answers from your side.

A

AEllardCorrect answer

Adobe Employee

Hi! We have responded back to all the messages we currently have on file. It is possible that our reply was flagged as junk or spam. If it is not there, can you resend your Substance Stager file to Substance3d-bugs@adobe.com. We are not able to diagnose working files directly on the forum website.

Thank you!

Alisha