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O
O.HUARD
Participant
July 29, 2021
Question

Stager crash after few seconds

  • July 29, 2021
  • 1 reply
  • 325 views

Hello,

I created a new session on my macbook pro to use stager but right after lauching the app it crash with the message (in french)  "Un problème à causé l'arrêt de l'application" (a problem caused the application to stop) and that's all i can only click on "Ok".

 

My configuration is :

MacOS Big Sur (French layout)

MacBook Pro 2019

Intel Core i9 2,3 GHZ

16 Go Ram DDR4

AMD Radeon pro 5500M 4Go

Intel UHD Graphics 630

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1 reply

JMathews
Community Manager
JMathewsCommunity Manager
Community Manager
July 29, 2021

Please locate your Stager.log file - which should be located here: ~/Library/Logs/Adobe/ 

Email that to Substance3d-bugs@adobe.com and we can take a look!

Adobe Principal Product Manager, 3D & Immersive
    O
    O.HUARDAuthor
    Participant
    July 30, 2021

    Thanks for your help/

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