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C2DES
C2DES
Participant
October 19, 2024
Answered

Stager Crashes on launch instantly

  • October 19, 2024
  • 1 reply
  • 765 views

I launch stager and it instantly crashes. Sometimes it works and I get a lot done on a file and then i save and close. But then later I start up the app and open the same file, then app crahes instantly. It started out crashing after 2 min then 1 and now inatantly. I have the latest version and I've even uninstalled an reinstalled, and even tried a version back. I might have to go to a whole version older and see if it keeps happening. But I doubt it's going to help. Any ideas anyone?

This topic has been closed for replies.
Correct answer Alexandre Becquet

Have a look at the system requirements : https://helpx.adobe.com/substance-3d-stager/getting-started/system-requirements.html

I'll check few things and back to you very soon 😉

 

1 reply

Alexandre Becquet
Community Expert
Alexandre BecquetCommunity Expert
Community Expert
October 20, 2024

Hello, can tell us more about your computer, the Os and all the infos usefull to help you?
Do you tried the beta version?

C2DES
C2DESAuthor
Participant
October 21, 2024

Thank you Alexandre,

Macbook Pro
Processsor: 2.4 GHz 8-core Intel Core i9
Graphics: Intel UHD Graphics 630 1536 MB
Memory: 64 GB 2667 MHz DDR4
macOS: Sequoia 15.0.1
8TB Hard drive with 5.47 TB of available space.
At the time of the incident I was running the latest Adobe Stager app version. I've since downgraded a whole version back and it's running smooth. But of course now I'm missing a ton of features and my current files won't open in the OLDER app version so I ended up downloading the Beta version just to work with it as much as I can for any current NEW files but any new files I'll be using the OLD version until this mess gets corrected.

Hope this helps. I don't see a reason this app shoud be instantly crashing when it was working fine a few updates ago from minor updates the app had.

Any help would be appreciated.

Alexandre Becquet
Community Expert
Alexandre BecquetCommunity ExpertCorrect answer
Community Expert
October 21, 2024

Have a look at the system requirements : https://helpx.adobe.com/substance-3d-stager/getting-started/system-requirements.html

I'll check few things and back to you very soon 😉

 

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