Substance 3D Stager render causes freeze

Question

Hello,Last week, 2 of my machines that do rendering were working fine.Today, when I open a project and try to render, the software acts like it's starting to render, but then just sits and does nothing. If I try to cancel the render, it shows cancelled, and I can click different things in the application, but none of them actually do anything, including close/exit. The application has to be forced closed.I have tried starting a new image from scratch, and rendering just a simple sphere, but this also causes the freeze.I have tried rendering with GPU as well as CPU which make no difference.I have tried saving the render locally, as well as to a file server.I have tried rolling back to a slightly older version of Stager with no luck.I started a chat with Adobe for support, and I was told to clear my temp files before the support person simply left the chat. Delightful customer service (sarcasm).For machine specs: 1 brand new HP zBook Workstation with i7-13850HX, 32 gigs of RAM, RTX 3500 GPU, Windows 11 pro1 Boxx custom built machine with Xeon W2255 cpu, 64 gigs of RAM, Geforce RTX2080 (3 cards), Windows 10 proBoth machines have plenty of horsepower to render a still image, and have been working fine up until now. No Windows updates occured.

Cyril Dellenbach · Answer

Hello @Tim27560146dq8m,

Thanks for the message.

The fact that the application suddenly change its behavior is suprising. This let me think that an update of some sort as occur somewhere.

I would have tell you to check your GPU driver, but it shouldn't affect the CPU rendering, and I would have tell you to make sure the save isn't located in a network server, but you already did.

I advise you to deactivate the additionnal GPU to make sure this isn't a source of problem.

Could you send me your log file after a crash? You'll find it in :
C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

Let me know.

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