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Participant
Feb 17, 2022 11:28 AM UTC
Answered

Trial version 3D Stager blocked

Hi, as I open the trial version of 3D stager it seems work. But, as I insert a simple model, like the ones already included in the program (like cube, sphere, etc.), the program stops to work: I can do anything, even close the program. 

Please, can you help me in fixing the issue? Thanks!

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Ares Hovhannesyan
Ares HovhannesyanCorrect answer
Community Expert
Feb 17, 2022 5:26 PM UTC

An issue where trying to close the app on Windows causes the app to hang.  If you continue to experience this please report it to substance3D-bugs@adobe.com

Please contact  substance3D-bugs@adobe.com

2 replies

Participant
Feb 21, 2022 10:10 AM UTC

Dear Ares, thanks for your reply. As you suggested me, I already sent an email to   substance3D-bugs@adobe.com becase I still have the same problem. 

Hope someone will reply me soon, also because im started the trial version and, as the days go on, im not able to use the trial version during thes 30 trial days.

 

Thanks again and best regards.

 

Alberto

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Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity ExpertCorrect answer
Community Expert
Feb 17, 2022 5:26 PM UTC

An issue where trying to close the app on Windows causes the app to hang.  If you continue to experience this please report it to substance3D-bugs@adobe.com

Please contact  substance3D-bugs@adobe.com

Translate