Unable to Import Model

Forum|Forum|4 years ago
March 5, 2022
2 replies
6246 views

Every single fbx mesh I try to import to Stager gives me "Unable to Import Model" error. I tried changing up smoothing and applied different export settings, however got no luck. Weirdly enough it did bring one the meshes I tried some time ago. What could be the reason. Literally can't use stager.

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Correct answer JMathews

Understood! Looking forward to it. Thank you for your time!

We have a fix! This will be included in our next release, planned for April.

G

graphicgene.co.uk

Participant

yes i get the same any idea when this will be fixed im downgrading .... hope my new builds work in the older version

A

AEllard

Adobe Employee

Hi @graphicgene.co.uk! Are you having trouble importing a particular fbx file? Are you experiencing this issue in Stager 2.0.1? Any additional information can help us find and reproduce the issues better!

We are not able to diagnose working files directly on the forum website. Can you email the fbx file and Stager log file from the scene you are seeing this issue in to Substance3d-bugs@adobe.com. If the file is under 20 MB you can attach it directly to the email. If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

G

graphicgene.co.uk

Participant

sorry this was for adobe dimensions ..... no idea how it ended up on this forum ... but

Ares Hovhannesyan

Community Expert

Please review Preparing models for use in Stager | Substance 3D Stager (adobe.com).

Some problems can be with normals or polygons.

Can you import any other models with other file types. What file type is it? Please also send file to email that has been mention in the note.

W

WardsonAuthor

Participating Frequently

Thanks for the reply. I tried OBJ as well but got no luck. All of the meshes I tried to import are meshes (they are game ready) that have been exported and works with no problems in softwares such as Substance Painter, Unreal Engine, Blender, ZBrush. Normals are corrected, even some meshes are triangulated to avoid artefacts and shading issues, they also come with UV's. I've added some of the examples (all fail to import) to the mail I've received but the mail failed to delivered as a reply. So I'll add them here if it may help, or a mail you can provide.

Thank You!

SM_BMIScanChair.zip

SM_WaterDispenser.zip

SM_HospitalChair.zip