A Crash Every 10 minues

Forum|Forum|4 years ago
March 1, 2021
15 replies
827 views

I don't know what's going on but I get the error box every 15 minutes telling me there is a program and I should restart. I have 32 gigs of ram, windows 10 2 terabytes of free space, and no viruses. What is going on here? It's hard to work like this

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Peter Grainge

Community Expert

@Joe Bodego I'll await your response.

@davidk99046111 The MAC version wasn't in 2019 so did you get the problem on the Windows version and now the MAC version? I have been told by Adobe that when that error message appears, it is important that you don't ignore it and do restart. Have you reported this as a bug or asked Support to take a look? See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

@Mark_Noc You say it is "as buggy as hell" but I haven't had issues with it and so far no one else has commented along those lines. As in my reply above, have you reported this or contacted Support.

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davidk99046111

Inspiring

@Peter GraingeI initially started off using a windows vm for 2019 and then transitioned to the mac version when it became available. The mac project was new - I don't trust conversions. I encountered the issue in both enviroments. I tried to report initially but without being able to trigger the error on demand, I didn't get very far. Support wanted me to send them my project file but i couldn't due to sensitive materials I work with.

I think its related to the size of the project you have. the more topics, files, etc, seems to trigger it when you try to insert a cross-reference or insert a file.

I restart the application whenever I can but i don't have time to restart it several times a day so i just close the window and keep working It doesn't seem to impact the output or individual project files.

Mark_Noc

Inspiring

I get this ALL THE TIME when using the cross-referencing tool, which is buggy as all hell. Normally I just ignore it and continue on with the work until I get fed up seeing the message or don't need to do any more crosslinking, at which point I restart.

(Robohelp 2020.3)

davidk99046111

Inspiring

You are not alone with this. I hit that every time i try to insert a file for a large directory in my project with their insert link/file modal (RH MAC). It doesn't seem to affect anything so i just close the warning window keep working. It is annoying though. I have been getting it with all releases 2019 and 2020.

Peter Grainge

Community Expert

You haven't said which version of RoboHelp you are using.

If you are using a Classic version please go to File > Help > About and confirm the version shown.
If it is 2019 Classic, please add "Classic" when advising the version number.
If you are using the New UI, the version number will be found in Help > About. Please add "New UI" if the version number starts 14.

What computer and operating system? 10 terabytes seems a lot for a desktop or laptop.

Is this a new problem or has it just started?

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See www.grainge.org for free Authoring and RoboHelp Information

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Joe BodegoAuthor

Inspiring

I am using version 2020.3.32. I can see I am not the only one having this issue. I have 10 terabytes of space, which includes 2 external hard drives which are common for a bank that I work for using RoboHelp. Like the others I ignore but RoboHelp becomes .less functional until you restart. for example, it won't delete toc elements until you restart, very very annoying bug

A

Amebr

Community Expert

Can you post a screenshot of the error? Please use the insert Photo icon so the image is included in the post.

What are you doing at the time? For example, moving topics? Editing the toc? Generating?