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Participant
December 18, 2012
Question

A specific topic will not render with any search criteria.

  • December 18, 2012
  • 1 reply
  • 323 views

I have two similar topics that no matter what i put in for seach criteria they will not be listed in the results. I've tried the following.

  • Re-importing the .doc
  • Re-creating and Re-importing the .doc
  • Confirmed that the file name and title have no special characters
  • Confirmed that the option to eliminate the topic from search is not selected in the topic properties

I am able to search for the topic locally after generating but I am unable to search for the topic after publishing on the server.

I am running Robohelp 9 on a Robohelp 8 server.

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1 reply

Peter Grainge
Community Expert
Community Expert
December 19, 2012

You have checked the new topics survived the journey to the survive.

I'll leave Colum to comment on whether it is a Rh9 / Rh8 Server issue.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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RoboColum_n_
Legend
December 19, 2012

There are a couple of additional things to check:

  • Check that you have the <context>_server.properties file on the server has the "reindex = true" setting - the default is to set this to false.
  • Clear your browser cache.

It would also be worthwhile knowing if this has only just started happening after you have made some updates and republished your data.