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AndreyGl
Known Participant
January 14, 2022
Question

About customer service

  • January 14, 2022
  • 1 reply
  • 120 views

Customer Service team.
I have one chance left to contact you through this community, as I am sure you are reading it.
I regularly contact you with various questions, but I should note that only a small part of them are solved.
What is even more annoying is that unsolved cases are simply closed without any solution or explanation from your side.
I find this kind of support service unsatisfactory.

My attempts to discuss this situation with someone from management did not arouse Adobe's interest.

I hope you still care about your customers' feedback.

 

 

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 14, 2022

    I think I have explained before this is essentially a user to user forum. Sometimes that is better as you are being assisted by real world users but I realise there are times when only Adobe can help. The people who can help at that level are not people who can provide the same support and it is unofficial Adobe help and it will be unlikely get to the audience you want to reach.

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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    AndreyGlAuthor
    Known Participant
    January 14, 2022

    Peter, thank you for the explanation. I understood your position perfectly the first time. I am very grateful that you expressed it again.
    I am sure that if I have such problems with technical support, so other forum users have and in my opinion it is a reason for the support team to rethink their efficiency.

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