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Participating Frequently
May 27, 2025
Question

Accessibility Issue with Table of Contents in Frameless Output –Focus Misbehavior with Screen Reader

  • May 27, 2025
  • 2 replies
  • 187 views

Dear Adobe Support Team,

I hope this message finds you well.

We are currently facing a recurring accessibility issue in the Frameless output of Adobe RoboHelp (2022), specifically related to the Table of Contents (TOC) navigation when using screen readers such as NVDA.

Issue Summary:

Whenever a top-level TOC node is expanded (e.g., "Home"), focus unexpectedly shifts back to the first TOC item (typically “Welcome”) instead of moving to the first child of the expanded node.

This results in screen readers announcing:

“Level 1: Welcome”

...rather than:

“Level 2: [First child item]”

This behavior breaks logical focus order and negatively affects accessibility compliance (WCAG 2.1: Keyboard and Focus Management, Section 508).

 

We kindly request your guidance on addressing this issue.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    May 27, 2025

    What point version of RH2022 are you running?

    Participating Frequently
    May 27, 2025

    We are using RobhoHelp Ver 2022.0.346

    Jeff_Coatsworth
    Community Expert
    Community Expert
    May 27, 2025

    FYI - you're not talking to RH support - this is a user-to-user forum. If you need to contact them, see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.