Activex Error in RoboHelp 8 Windows 7

Forum|Forum|15 years ago
October 21, 2010
2 replies
3155 views

I'm getting an error when I start RoboHelp8 HTML. The error says:

One or more Activex controls could not be displayed because either:

1) You current security settings prohibit running ActiveX controls on this page, or

2) You have blocked a publisher of one of the controls.

As a result. the page might not display correctly.

Has anyone seen this problem before? My IT guys have enabled every ActiveX setting they can and I'm still getting this when I start RoboHelp.

Any ideas or help are appreciated.

Thanks. Bob

This topic has been closed for replies.

T

Tokanese

Known Participant

Hi, BobSrTW. I had the same issue suddenly appear on my computer (Win 7 64-bit) just a couple of days ago. I've read that Robohelp is hit and miss with 64-bit operating systems, but I've had no issues (until now) for two years with 64-bit Vista and Win 7. I don't know if this will help, but I must've gotten some sort of virus that wasn't detected anywhere. It added a "My Computer" Security Zone in the Windows Internet Options. Once I removed this, my problem went away. Robohelp now loads error free again! Here's a link to the Microsoft forum where I found the answer. Good luck.

"http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/unable-to-change-the-security-zone-settings-on/2a0b55bf-6807-4f72-b10c-53f958af9b42"

T

TimSooter

Participant

I went to this forum and this is (perhaps) a solution to this same error I am receiving after getting a virus.

Thing is, I can't figure out how to find these Registries of which it is talking to see if this can be a solution. Would you mind walking through where to find these (though note that I'm on a Windows Vista machine)?

I tried for a while to figure out what they were talking about. I also didn't understand the special L bracket which is referred to. Any clarifications?

Thanks!

Peter Grainge

Community Expert

It is my understanding that the warning is in fact triggered by the use of javascript. The first post in this thread states the warning was received on opening RoboHelp but I have only seen in when opening webhelp. I think you will only see it when using IE.

To get around it you can either set the Mark of the Web option or go to IE Advanced Options > Security and tick the Allow Active Content option. This occurs when you are viewing the help locally and will not occur when your users view the help from a server.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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RoboColum_n_

Legend

Hi Bob and welcome of the RH community.

Can you be a bit more specific by what you mean by "start RoboHelp". What version are you running? Is it the RoboHelp HTML or RoboHelp foe Word? Is it the application at all or the output generated from it? If so, what output?

The RoboColum(n)

@robocolumn

Colum McAndrew

B

BobSrTWAuthor

Participant

Thanks for the welcome Colum!

I'm running RoboHelp 8 HTML, version 8.0.0.203. When I start RoboHelp, before I even open a project I am getting the error. And, when I open a project file, the expanding and drop-down text in the file do not work.

If you need more information, let me know and thanks for the help.