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Nicholas157F
Participant
July 20, 2023
Question

Actual help topic size much smaller than an RH preview

  • July 20, 2023
  • 2 replies
  • 180 views

I'd like to be able to trust that the preview of my help project accurately renders how it will look the end user when they display a topic from our web app. However, it renders significantly smaller - so small as to be unacceptable. I don't understand why the preview is not reliable re the issue of render size.

This topic has been closed for replies.

2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 21, 2023

The preview cannot be 100% accurate as all browsers have their own CSS that can make small differences. It should only be used as a guide.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 20, 2023

The Preview has never 100% reflected how the output is going to appear, so don't rely on that. I don't see much difference in your screenshots (please don't put them in as attachments - it's a pain to look at them - use the picture icon to stick them in the post) but it appears that you may have different zoom levels on them by your browser settings.

N
Nicholas157FAuthor
Participant
July 20, 2023

I've got two renderings on tabs in the same browser. I can switch between
them and see the difference. So it's not different global browser zoom
settings - it's that the topic renders smaller in actual use than it does
in RH preview. That means one cannot rely on a preview to demonstrate
actual size.
Nicholas Herlick
[Personal info removed by moderator] 

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 20, 2023

Yup - don't rely on the Preview. No big deal; concentrate on the output. Are you checking to see if the right CSS settings are being applied? That could be the difference between the content inside RH and published.

BTW - what version of RH are you using? Is it the latest version & patch [RH2022 patch 2 as of July 2023]?

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