Skip to main content
francinef530
francinef530
Participant
January 27, 2016
Question

add new links to help file. they work on PC but not on MAC

  • January 27, 2016
  • 1 reply
  • 405 views

I'm updating a help file for WebHelp. I've added some new topic links. They work fine when viewed on a PC Browser, but they don't work on the Mac. The old links work fine on both OS. I'm using RoboHelp 11. The file may have been first created with an older version.

    This topic has been closed for replies.

    1 reply

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    January 27, 2016

    Perhaps check that the capitalisation in the links exactly matches the capitalisation of the file name - possibly the Mac is case sensitive like Linux?

    Captiv8r
    Captiv8r
    Legend
    January 28, 2016

    Or simply enable the option in the WebHelp SSL to convert names to lower case.

    I seriously wish this were an option enabled by default as it would prevent many headaches such as this one likely is.

    Cheers... Rick

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    January 28, 2016

    A question, does this setting change both the file name and all links pointing to the file? I have a vague memory that it only changes the file names, so any links that are, for example, CamelCase will encounter the same issue on case-sensitive operating systems. But this might have been from many moons ago and it not a problem...

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices