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pgtsnq
Participating Frequently
December 23, 2015
Answered

Add Screen Layout makes RoboHelp shut down.

  • December 23, 2015
  • 1 reply
  • 575 views

I have tried numerous times to add a screen layout. Every single time, RoboHelp completely shuts down. I have rebooted my computer twice - once with a regular restart - once by completing shutting it off and letting it sit for 5 minutes.

Suggestions?

This topic has been closed for replies.
Correct answer Willam van Weelden

Which RoboHelp version are you using? (The full version, not just the 11/2015 number.) There was an issue in RoboHelp 11 before with Screen Layouts but that was fixed in Patch 4.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 25, 2015

Does it happen if you create a new project or try with one of the sample projects? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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pgtsnqAuthor
Participating Frequently
December 28, 2015

I have opened a sample project -- EmployeeCare2 -- and it has shut down.

The steps I have taken on both situations are:

1. Project is open

2. Expanded Screen Layouts using the plus icon.

3. Expanded Theme1_Standard (template available from RoboHelp).

4. Right-click on Topic (Default).

5. Edit

6. The system stops working immediately --- this also happens if I just try

to open the Topic (Default) with a double-click.

I can create a new Layout page, however, when I try to do anything with the

new page, the program still shuts down. This happens within my project and

within a sample project.

Thanks for trying to help!

On Fri, Dec 25, 2015 at 6:39 AM, Peter Grainge <forums_noreply@adobe.com>

Willam van Weelden
Willam van WeeldenCorrect answer
Inspiring
December 29, 2015

Which RoboHelp version are you using? (The full version, not just the 11/2015 number.) There was an issue in RoboHelp 11 before with Screen Layouts but that was fixed in Patch 4.

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