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Participant
April 21, 2022
Question

Adding Index Keyword-Topic won't save

  • April 21, 2022
  • 2 replies
  • 294 views

Been trying to build index by adding keyword and then selecting topic but in most cases, just deletes. I have a few topics that save but trying to add over 400 and just doesn't save. The topics are based off template so the html behind them are basically the same. So can't figure out why a few will take but not the majority. I've also tried going into contents, selecting properties on topic and adding Keywords, enter and Apply but won't show up in Index and deletes when going back into topic properties. What am I doing wrong? Can I build this in a file instead?

using Version 2020.7.46.

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    2 replies

    Community Expert
    April 21, 2022

    Is the project on your C drive or on a network drive? If it's a network drive, maybe there's network slowness preventing the update? 

     

    Are you using source control like Visual Source Safe or GIT or Subversion? This would mark all files as read only until you check them out and could explain the changes reverting. Or could overwrite changes that haven't been checked in yet.

     

    I don't fully understand how you're working, but if you're copying code from manual html files, then perhaps you're overwriting the keyword you applied in RH? They aren't stored in a separate file now, but in each topic.

     

    I personally find the index entries very easy to miss in the New UI. They appear as little boxes below the area you type them. For ages I thought they weren't sticking until I noticed the little box below the field. 

    88703842Author
    Participant
    May 4, 2022

    I think I figured out what the issue is. There are minor issue like a broken link or using <br> and not </br> tag that when on a page, can't seem to be added to index until fixed. Like I mentioned, the pages were built outside of RoboHelp so missed these. Good thing is Robohelp has that broken links report that will allow me to search and correct most issues.

    Thanks for the help all.

    Jeff_Coatsworth
    Community Expert
    Community Expert
    April 21, 2022
    88703842Author
    Participant
    April 21, 2022

    I've seen that thread. I'm adding like shown there. Just doesn't save. As soon as I save, it refreshes and disappears (the topic and ususally the keyword).

    Jeff_Coatsworth
    Community Expert
    Community Expert
    April 21, 2022

    Anything odd about where your project is located? Any source control?