Adobe Genuine Software Verification Failure

Question

I bought a new laptop because the old one fried, and I've been trying to install RoboHelp to the new machine. Has anyone experienced this? I am a paid subscriber, and the installation process (which seems to be somewhat archaic, since it won't work with either of the browsers on the new machine) recognizes that, but the active device within my account is still pointing to the old machine, and maybe that's the problem. So I deactivated it, and I'm wondering if there is there a way to add my new device/laptop so that I can install the program?

Thanks in advance for any guidance/help, and sorry if it's a dumb question.

Paul A. Parks

Jeff_Coatsworth · Accepted Answer

I'm using RoboHelp 2017. They suggested that I update the Application Manager, which I just did, but it's still not working.

Try contacting the RH team at tcssup@adobe.com - something is still messed up on your machine from the sound of it.

paulparks1 · Answer

I contacted them yesterday and will be working with them today to resolve the issue.

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