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dhwaniv79501377
Participant
August 13, 2015
Question

Adobe Licenseing (Robo Help) - Issue

  • August 13, 2015
  • 1 reply
  • 219 views

Hi all,

I need to get the license for Adobe Robohelp. I have received an email from Adobe:
To claim your media using coupon number 4200023, click on this ______https://licensing.adobe.com/sap/bc/bsp/sap/zliclogin/login.htm. You will be prompted to log into the Adobe Licensing Web Site (LWS) if you are not already logged in.

However on signing I get the following error:

Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.

Not sure how to resolve this issue?

Dhwani Vibhakar.

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 14, 2015

    Look in your browser cookies for "licensing.adobe" and delete it. You may have to delete all adobe cookies. Alternatively try another browser.

    If that fails, then you will need to contact Adobe.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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