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Participating Frequently
April 3, 2012
Answered

Adobe RoboHelp 8.0.0 update issue

  • April 3, 2012
  • 1 reply
  • 1614 views

I need to update Adobe RoboHelp from version 8.0.0 to version 8.0.2. The update package seems to download, but nothing is installed (InstallShield only shows the "Remove components" option).

Can somebody provide me with a solution.

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

Firstly I've tried it from menu Help -> Updates. Than tried downloaded files you mentioned.
No error messages. But nothing changes. The situation is the same - only "Remove components" option.


You have local admin rights to your machine? You may have to peel off each patch, uninstall RH and reinstall.

1 reply

Willam van Weelden
Inspiring
April 3, 2012

Hi,

First install the 8.0.1 update and try the 8.0.2 update after that.

Greet,

Willam

Participating Frequently
April 3, 2012

Hi, William.
Thanks for answer.
I've tried it already. With the 8.0.1 update situation is the same - only "Remove components" option.

Anjaneai_Srivastava
Adobe Employee
Adobe Employee
April 3, 2012

Hello Dmitry,

Try downloading the update file manually using following links and then run the Update installer and see if that works.

http://download.adobe.com/pub/adobe/robohelp/win/8.x/adobe_roboHelp_patch_8_0_2.exe

http://download.adobe.com/pub/adobe/robohelp/win/8.x/adobe_roboHelp_patch_8_0_1.exe

Hope that works, if there is any error message please let me know.

Thanks!

Anjaneai