Adobe RoboHelp2020 and TerminalServer

Question

We are working with Terminalserver in our company. Actually we have a application server, where Robohelp is running. We plan to install Robohelp2020 on our Citrix environment in future. There we have 6 Terminalserver, which our workers are using.

As Robohelp is restricted to two workstations, my question now is, if there is a solution for this?

I think nowadays it is not unusal to work with Terminalserver solution.

Is there anyone here who can help me in that case?

Greetings, Marc

Peter Grainge · Answer

As @Jeff_Coatsworth has said, this requires an official answer so if Stefan is not around, try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

I know from many versions back not only was use on Citrix not licensed, it was not supported. Also one licence is for one user only. Two installation bit is about the same user working in the office and at home scenario.

Terminalserver etc is very different to remotely accessing a Windows PC.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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