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sanjaikumar
Known Participant
Jul 17, 2019 10:06 AM UTC
Answered

After creating PDF for review, the PDF document gives "The font 'FEQTRJ+Roboto,Bold' contain bad / Widths." error message

Generally, we use PDF review for smaller topics and there were no issues with the process until now. However, I did create a PDF for review recently and when I opened the PDF document, it throws the error message "The font 'FEQTRJ+Roboto,Bold' contain bad / Widths."

Also, the Heading styles and other Styles (except the Normal style) all the other content seems to be messed up with unknown content.

Has anyone faced a similar issue? If yes, I request you guys to help e out with this issue.

We are using Robohelp 2017 (version 13.0.0.257)

Thanks and Regards

Sanjai

Message was edited by: Sanjai Kumar

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AmebrCorrect answer
Community Expert
Jul 18, 2019 9:20 AM UTC

Thanks, Peter. I did change the font from "Roboto" to "Times New Roman", and it works fine.

Then, the issue seems to be existing with "Google Fonts". Web Safe fonts should not create any trouble.

But I still don't understand why this issue popped up all of a sudden. We have been using the same (Roboto) fonts for all our projects (also for PDF review).

Is there a permanent fix for this issue?


I've googled the error and I've found a number of queries for pdfs created in a lot of products and also lots of different fonts. I couldn't find a definitive answer but several suggest the font installation might be corrupted. If Roboto is installed on your computer, can you try uninstalling and reinstalling?

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12 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Jul 17, 2019 11:48 AM UTC

Think you need to have a look at the source topic to see if anything has crept into your code.

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sanjaikumarAuthor
Known Participant
Jul 17, 2019 1:06 PM UTC

Hi Jeff,

Thank you for your response!

The issue doesn't seem to exist with the CSS as the styles are applied to the PDF correctly. But the content on some of the styles is wrong. Typically, the script is printing the "Variables" of the styles and not the "Values".

Is there a way to locate the Source script file that is used for generating review PDF?

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Jul 17, 2019 1:13 PM UTC

Have you looked at the RH topic's HTML source code? Maybe some junk has crept into it - I find Word imports will "gunk up" a topic.

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