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Known Participant
September 10, 2014
Question

After downgrade, WebHelp output displays as blank

  • September 10, 2014
  • 1 reply
  • 374 views

I recently had to temporarily use a newer version of the technical communications suite because of a computer crash, after which I had to go back to the older version -- the company I work at had a license to the older version.

Because I was working on RoboHelp 11, I couldn't open my projects when I was back to RH 10. I used the instructions in this post: Downgrade a RoboHelp Project | WvanWeelden.eu, and was able to open the project and make some changes, but when I generate to WebHelp and try to preview locally, I get a blank page on my browser. The only thing I see is a border between the supposed TOC and content, however there is nothing there. I tried to delete the CPD file, and to empty the SSL > WebHelp folder and re-generate, and I wasn't successful.

I wasn't encountering any problems with this project before the downgrade, so I suppose that is the cause, however I'm not sure what to do, and whether this means that the output won't display live as well as locally.

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1 reply

Peter Grainge
Community Expert
Community Expert
September 11, 2014

Have you applied all the Rh10 patches?

See Adobe - Support : RoboHelp Support Center : Service Releases and Willam's site where he has some excellent home brewed patches.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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LimizAuthor
Known Participant
September 11, 2014

Thank you Peter! I will give these a try, although everything was working before the unexpected upgrade and then the downgrade back to 10. I wonder if something in that process has messed up the output.

Peter Grainge
Community Expert
Community Expert
September 11, 2014

Possibly but finding out what is another matter. First you have to rule out the known possible causes.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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