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Paul_Griffiths
Inspiring
November 1, 2008
Answered

AIR Help: Error while executing database query

  • November 1, 2008
  • 2 replies
  • 454 views
I get the message "Error while executing database query" every time I click the "Preferences" button in the AIR Help (whether Classic or Multi-tab Accordian template). I can dismiss the message and the Preferences dialog appears, but while the Content tab seems to work the Comments tab seems to be ignored.

I get the same message when I attempt to add a comment to a topic.

Any ideas?

EDIT: I should mention that I'm running Vista Home Premium.

UPDATE: Seems to be affecting only projects upgraded from X5; native v7 projects are (so far) behaving.
    This topic has been closed for replies.
    Correct answer Paul_Griffiths
    No worries. I needed this only to demo AIR Help anyway - so used the native v7 project exclusively.

    2 replies

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    Paul_GriffithsAuthorCorrect answer
    Inspiring
    November 5, 2008
    No worries. I needed this only to demo AIR Help anyway - so used the native v7 project exclusively.
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 2, 2008
    Try with a shorter HelpID, try no spaces, care re characters used.

    Post back if stuck. Right now I am trying to catch up after a few days away.

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