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A
Anonymous
September 7, 2011
Answered

AIR Help output could not be created

  • September 7, 2011
  • 1 reply
  • 1951 views

Hi Experts,

I am trying to use the sample : Employee Care to create AIR Help Location based output. please see the set up in property and error message follows when click on save and generate.

Could you please tell where this error comes from?

Thanks,

Fran

Under General

a. Digital Certificate->create

Publisher Name: me

Password:123456

Save as: C:\Documents and Settings\guanf\My Documents\My RoboHelp Projects\Adobe RoboHelp 9\Samples\EmployeeCare\me

b. Include Timestamp is ticked

Under collaboration

a. Network folder-

C:\Documents and Settings\guanf\My Documents\My RoboHelp Projects\Adobe RoboHelp 9\Samples\EmployeeCare\AIR_Comments

b. Leave Configuration File Path blank

Then click on Save and Generate, then I got the error:

Adobe AIR output could not be generated. Could not generate timestamp: handshake alert: unrecognized_name.

    This topic has been closed for replies.
    Correct answer Peter Grainge

    Try without that field ticked.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    September 7, 2011

    Try without that field ticked.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    Anonymous
    September 7, 2011

    Thanks Peter, tick off the timestamp does allow me to create the output.

    and I am able to install it to my own computer, and I see the comments pod. I entered the comments and saved.

    then I look into file folder and find the air comments, now there is a xml file created. the comments appears like:

    <comment>my%20first%20successful%20comment-Frances</comment>

    and then I write into the second comments, and open this xml file again. it doesn't seem the second comments added, but the commentId does increase to 2.

    my question is:

    1. is this the only place and right form that holds the comments? right now Network folder is set up as c:\....

    2. can I chose any other real Network folder to hold the comments? if so, do I just create one like \\MyFileServer\RoboHelp9\AIR_Comments

    Fran

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 8, 2011

    When you create a comment it is stored in within your profile. When you click Send/Receive they are sent to the XML file in the shared location.

    You say the count has increased but the comment is not showing. I don't see how but without the full content of the file it is difficult to see what is wrong.

    The path can be any network location where all users have read/write permissions.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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