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DShahraki
Known Participant
July 14, 2015
Question

All graphics disappeared from output in RH 2015

  • July 14, 2015
  • 2 replies
  • 524 views

I opened a project that was created in RH 11 with RH 2015 trial version. The project went through the upgrade process and seemed fine. The graphics appear in the RH project just fine. But when I generate a CHM, there're only little squares with red Xs where the graphics should be. Throughout the entire project, without exception. Any ideas?

    This topic has been closed for replies.

    2 replies

    M
    Maskahl
    Known Participant
    July 31, 2015

    I have just acquired the same problem using Robohelp 10. A project that was, until today, generating images perfectly fine in Webhelp output, now only gives me little red crosses in empty boxes. Other projects, run on the same PC, generate with no problem.

    This doesn't help you, but I want you to now you're not alone in your misery.

    Captiv8r
    Captiv8r
    Legend
    July 14, 2015

    Hi there

    Here are the things I would try.

    Copy the CHM to a portable medium such as a USB stick or portable hard drive. Try opening it up on a different PC. If you see images on a different PC, likely something is amiss with your own PC that needs to be addressed.

    On your own PC, try opening a different CHM and see if images appear there. If not, it's further confirmation that something is configured incorrectly on your own PC. But if so, then it indicates an issue with this one project.

    Give those things a try and report back with what you find.

    Cheers... Rick

    D
    DShahrakiAuthor
    Known Participant
    July 14, 2015

    Thanks for the help, Rick.

    Someone opened the CHM on a different machine. The graphics are all still missing.

    I opened another CHM, compiled with RH 11, on my machine. It displays the graphics just fine. Unfortunately, I do not have another CHM generated by RH 2015 to test.

    Captiv8r
    Captiv8r
    Legend
    July 14, 2015

    Okay, so it is an issue with this project. One way to confirm is to click the File tab and open one of the supplied sample projects. Compile as CHM and see what results.

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