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Anonymous
April 2, 2012
Question

Anyone else had problems downloading RH9 trial version?

I have unsuccessfully tried to download the RoboHelp 9 trial version using various browsers (IE, Firefox, Safari) on both my work and personal laptops.  Received the following error message when trying to download the trial this morning using Safari.  Has anyone else had problems downloading the trial version?  I just ran across download information on Adobe's website this morning stating that popups, firewalls, 3rd party security, etc. must be disabled before downloading.  Is this the problem or is there an issue at Adobe's end??

I haven't used RoboHelp in many years and need to get the trial installed asap in order to compare against Flare 8.

Thank you.

Ruth Markham

 

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4 replies

Anonymous
April 2, 2012

Forgot to mention that I was given temporary Admin rights on my work laptop although those are going away tomorrow morning.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
April 2, 2012

You're not trying this on a Mac are you? Firefox should be able to download the installer so that it can be run - contact Adobe Support - install issues are usually a free call.

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Anonymous
April 2, 2012

Jeff, no, neither of my laptops are a Mac.  I just learned that this may actually be a firewall issue at my end, rather than with Adobe.

Thanks for responding.

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