Anyone seen this problem with Excel 2003?

Question

We're developing a Microsoft Excel-based app. The help system uses HTML Help (.chm) format, and works just fine with Excel 2007 and 2010. However, since a lot of potential users out there are still using older versions, we've been asked to adapt the app for Excel 2002 and 2003.

The help system works, more or less, with Excel 2002, but when we try it with Excel 2003 the tri-pane is missing. The default topic appears but the left-hand pane containing the navigation system (TOC, Index and Search) is missing. Consequently, users can't move away from the default topic. Has anyone come across this problem before, and do you know how to fix it?

Peter Grainge · Answer

I cannot help you with this one other than to say I haven't seen any other such reports. That may suggest it is worth checking for some small difference you haven't identified yet.

Of course it could also mean there aren't many people with that workflow.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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