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A
Anonymous
July 23, 2009
Question

apostrophe s not rendering

  • July 23, 2009
  • 4 replies
  • 1607 views

All,

I'm using RoboHelp 7 to generate FlashHelp. I'm running Windows XP Pro SP2. Wherever my Word file has an apostrophe s, when RoboHelp generates FlashHelp, it removes the apostrophe, the s, and the subsequent space, so for example, "CAPTAIN'S AUTHORITY" in Word comes out CAPTAINAUTHORITY in FlashHelp.

How do I address this?

uzq

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4 replies

A
Anonymous
November 26, 2009

Hello,

I'm having the exact same problem except the output is in WinHelp 4 format - I was using Robohelp for Word version 7, and came across the following release note for 7.0.2:

"Special character such as apostrophe doesn’t get rendered properly in output generated by RHW."

I thought, great, that will fix it!  I upgraded from 7 to 7.0.1 to 7.0.2 and then 7.0.3, but the output is exactly the same.

uzq, did you ever find a solution for this?  Does anyone else know why this problem is mentioned in the 7.0.2 release notes but not fixed?

Thanks

Tyler

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 26, 2009

Tyler

I notice you are using RH for Word. I wonder if you are using smart quotes in Word? They cause a lot of problems in HTML. Stick to straight quotes.

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

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A
Anonymous
November 26, 2009

Hi Peter,

I had never heard of this smart quotes feature but once I turned it off and regenerated the help file, it fixed the problem for at least one apostrophe without me having to retype it.  I'm not sure if just switching the option automatically changed all of them or if I have to manually redo each apostrophe or each file, but at least I have something to work with.  Thanks!

Tyler

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