Application Error RoboHTML\BaseStructureEditor.dll
Hello,
I am using RH Classic 2019 (14.0.7.004) with RoboHelp Server 10. We moved away from WebHelp Pro and began publishing successfully, however, sometimes intermittently, to Responsive Layout several months ago. Now the intermittent success seems ellusive- can't publish at all to Responsive Layout.
I get the dreaded Runtime Error and application crash when trying to publish to the RH Server. Seems to get hung on a.SWF captivate file but I can only see that briefly before the RH Classic 2019 application crashes. Event Viewer points to the following
Log Name: Application
Source: Application Error
Date: 7/19/2019 10:08:20 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: RoboHTML.exe, version: 14.0.7.4, time stamp: 0x5cc97038
Faulting module name: BaseStructureEditor.dll, version: 14.0.7.4, time stamp: 0x5cc97135
Exception code: 0xc0000005
Fault offset: 0x0008a249
Faulting process id: 0x1968
Faulting application start time: 0x01d53e3852e547fe
Faulting application path: C:\Program Files\Adobe\Adobe RoboHelp 2019\RoboHTML\RoboHTML.exe
Faulting module path: C:\Program Files\Adobe\Adobe RoboHelp 2019\RoboHTML\BaseStructureEditor.dll
Report Id: 01a09c36-5371-45aa-a7fd-878442aab70d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-07-19T14:08:20.433141800Z" />
<EventRecordID>9793</EventRecordID>
<Channel>Application</Channel>
<Computer>VA-JTC001-L2.Corporate.S600605-AD01.corp</Computer>
<Security />
</System>
<EventData>
<Data>RoboHTML.exe</Data>
<Data>14.0.7.4</Data>
<Data>5cc97038</Data>
<Data>BaseStructureEditor.dll</Data>
<Data>14.0.7.4</Data>
<Data>5cc97135</Data>
<Data>c0000005</Data>
<Data>0008a249</Data>
<Data>1968</Data>
<Data>01d53e3852e547fe</Data>
<Data>C:\Program Files\Adobe\Adobe RoboHelp 2019\RoboHTML\RoboHTML.exe</Data>
<Data>C:\Program Files\Adobe\Adobe RoboHelp 2019\RoboHTML\BaseStructureEditor.dll</Data>
<Data>01a09c36-5371-45aa-a7fd-878442aab70d</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Does anyone have any idea what this means? Can the .dll file be corrupted?
Other projects publish successfully.
