Application error when trying to download from Sharepoint 365

Forum|Forum|4 years ago
February 17, 2021
4 replies
354 views

Testing RH2020 to evaluate upgrading. Collaboration using sharepoint is a must have.

I am able to successfully upload help projects to the O365 sharepoint site, check in/out, etc.

I am having issues with opening/downloading projects from sharepoint. Relatively small project (17 MB, 788 files, 96 folders) works perfectly. Larger project (67.7 MB, 4865 files, 478 folders) fails. Starts the process, says it is downloading, after some period of time I get an application error. No files ever download to my local PC.

I have had no luck with help from Adobe support. Hoping someone here has experienced this and can help point me to an answer.

Version control

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Peter Grainge

Community Expert

Click Vivek Kumar's name and send him a private message with your email address. He will then get you enrolled.

As it will be a beta version, do make sure you install on a different machine.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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A

amie68Author

Inspiring

Thx for the suggestion. I wouldn't have thought to send a PM.

Vivek Kumar

Adobe Employee

Hi amie68,

We have recently fixed an application error issue in update 4. That seems related to this issue. I will suggest to try it out in that. If you are ok to beta test it then let us know. We will get you added to the prerelease program.

Thanks,

Vivek

A

amie68Author

Inspiring

I would be happy to beta test to see if this resolves my issue.

Thanks,

Amie

Peter Grainge

Community Expert

I have reached out to someone who I hope can help you.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Amebr

Community Expert

I've never used the sharepoint feature, but a random thought until someone with experience answers. Could you be running in to Sharepoint file or character limits, or Windows path limits?

https://sharepointmaven.com/top-5-limitations-of-sharepoint-online/