Application error while opening image mapped files

Forum|Forum|10 months ago
March 6, 2025
2 replies
289 views

Hi All, Whenever, I try to open the image mapped files, I am getting an application error and the project freezes. I tried a number of ifxes like

I. Reset preferences:
2.

To activate built-in Administrator account in Windows using cmd:

But none, of these fixes are working, have you faced any issue like this before ? How did you resolve.

Peter Grainge

Community Expert

I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

UPDATE I suggest this as I think the issue is directly related to the image maps. I think we have seen this before.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Jeff_Coatsworth

Community Expert

What point version of RH are you running? Are you up to date? Is it happening with the sample project?

P

pranav_7306Author

Participant

Version 2022.5.28

Yes, I did sequential upgrade from 2019,

No, its not a sample project, its a working project

Jeff_Coatsworth

Community Expert

Ok, good, that's the last patch version in RH2022. Was this an upgraded RH2019 Classic project that you took to RH2022 or a New UI one that's just been updated each version?
By "sample project" I mean the sample projects included in the My RoboHelp Projects folder by RH itself.

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