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Saravanan4594
Saravanan4594
Known Participant
April 22, 2021
Question

Asian languages in TOC and Index of CHM appears as "?"

  • April 22, 2021
  • 6 replies
  • 1192 views

Hi,

I'm using Robohelp 2020, I have a project in Japanese and Chinese. I have created TOC and Index, before generating the output the texts in TOC and Index looks fine and after generating Microsoft HTML help, The texts

on the TOC and Index navigation pane of the CHM file is appeared as "?".

I have tried changing the language in project settings and generated the output again, still the issue is persisting.

 

Could you please help me resolving this issue?

 

Thanks and regards,

Saravanan M

This topic has been closed for replies.

6 replies

A
Community Expert
AmebrCommunity Expert
Community Expert
May 11, 2021

I think any machine you want to use the chm on will have to have a Korean font installed. 

 

But I'm at the limit of what I can google for you as I haven't used CHM files in 20 years, and never non-English ones. So support is likely to be your best option.

    Saravanan4594
    Saravanan4594Author
    Known Participant
    May 11, 2021

    Thank you Amber for your Kind Response. 

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    May 11, 2021

    I think you'll need to contact support then. See the following page for support contact options:
    https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

    Saravanan4594
    Saravanan4594Author
    Known Participant
    May 11, 2021

    Hi Amber,

     

    There is an update! I could generate the Required Korean output with an English machine after the Korean language pack was installed, changing the language settings, rebooted the machine, and generated the output. Now the search is working fine.
    But the content is fine only in the Korean OS Machine and the machine where the Korean language pack is installed.
    If we copy the same file into the other machine the content looks like garbage characters. Could you help me to resolve this issue?

    Regards,

    Saravanan M

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    May 11, 2021

    You have changed your computer to the target language and rebooted before generating? That's the only information I can find for search not working.

    Saravanan4594
    Saravanan4594Author
    Known Participant
    May 11, 2021

    Hi Amber, Thanks for the reply.

     

    Yes, I have generated the korean output from the Korean Operating system. Still the issue persists.

     

    Regards,

    Saravanan M

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    April 30, 2021

    I should not that there are a bunch of instructions specific to the tool that site sells, but most of the settings should be available in Robohelp. Theoretically you should solve the issue with just the Windows changes (it has for other people who've had this issue.

     

    However, if those don't work, and you can't find where a specific setting is in RH, post with the specific step you're up to and need help locating.

      Saravanan4594
      Saravanan4594Author
      Known Participant
      April 30, 2021

      Thank you So much amber, this helped me a lot.

      The main Mistake i had done from the korean OS Machine is before generating i had only changed the project settings language not the default language setting in output preset > Microsoft HTML Help > General > Language.

      After keeping the required language in both Project Settings and Output preset > Microsoft HTML Help > General > Language and generated the CHM. Now the inside content and also the TOC and Index in the Naviation pane appears as required.

      🙂

      Thanks and Regards,

      Saravanan M

      Saravanan4594
      Saravanan4594Author
      Known Participant
      May 10, 2021

      Hi,

      Everything was going good but recently I have figured out the search result is not working. Displaying pop up message "No topics found". 

      Could anyone help me out from this issue?

       

      Thanks in Advance.

      Regards,

      Saravanan M

      A
      Community Expert
      AmebrCommunity Expert
      Community Expert
      April 30, 2021

      This site gives lots of information about non-European chms. Check you've tried all the things recommended.

       

      http://kb.helpwaregroup.com/ms-html-help/hh-tips-tricks/jp

       

        Peter Grainge
        Community Expert
        Peter GraingeCommunity Expert
        Community Expert
        April 22, 2021

        I think this has been covered many times in the past and I believe the issue is they only work on machines where the language of the operating system matches. In other words, send the CHM to someone who has Chinese OS and it should work.

         

        As I type this I can see a link in Related Conversations on the right pointing to such a topic. It's an old version of RoboHelp but some things never change.

        ________________________________________________________
        See www.grainge.org for free Authoring and RoboHelp Information

        Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
          Saravanan4594
          Saravanan4594Author
          Known Participant
          April 23, 2021

          Thank you Peter Grainge for the detailed explanation.

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