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M
Mitchell5C2F
Participant
May 27, 2021
Question

Attempting to cancel subscription

  • May 27, 2021
  • 2 replies
  • 153 views

I subscribed to a MONTHLY TRIAL yet when i go to cancel it says i have to pay an outstanding $90 annual fee. why do i have to pay a fee.

    This topic has been closed for replies.

    2 replies

    S
    Community Manager
    Stefan GentzCommunity Manager
    Community Manager
    May 27, 2021

    This is a user-to-user community forum and people here will not be able to help you with this. Also, your question is probably not about Adobe RoboHelp but some other Adobe Product, so the Adobe RoboHelp technical support that Amebr recommended is not the right contact.

    Please have a look at this page: Account and membership help

    Especially here: Cancel Adobe trial or subscription

     

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    May 27, 2021

    For all help with accounts and billing you need to contact Adobe Customer Support.

     

    Go here and use the chat bubble ("Contact Us") at the bottom right of the page:
    https://helpx.adobe.com/au/support/robohelp.html

     

     

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