auto-sized pop-ups differ in IE8 and IE9 - how to fix?

Forum|Forum|14 years ago
October 7, 2011
1 reply
2896 views

Same generated help - one is opened with IE8 and one is opened with IE9. the IE9 version keeps truncating the pop-up windows so the last line cannot be seen, and there is a warning/error sign in the status bar. Why? How can we fix this? Again, it is the same generated output from WebHelp, just one is opened using IE8 and one is opened using IE9.

Here is an example: When opening with IE8, you can see that the popup window looks normal, all the text can be seen, and there is a "done" in the status bar, left side.

BUT - when you look at the same topic in the same webhelp, using IE9, you get this - with a truncated popup box, not all the text can be seen and the status bar says "Done!" - indicating that something didn't work right...

What is happening, why and how can we fix it?

Thanks for any ideas.

WebHelp

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Peter Grainge

Community Expert

Please see the Before You Post sticky topic that is on every forum and start all threads with the version and edition of RoboHelp that you are using. Problems and answers and answers are often version specific.

There were a number of problems with popups in RoboHelp 8 as described in Item 20 at http://www.grainge.org/pages/authoring/rh8/using_rh8.htm. Most likely an extra blank line after the text will fix the display.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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S

SaundraLD-bWCCqxAuthor

Known Participant

My apologies about that. I guess when one is in panic mode about a problem, one doesn't read the fine print.

I am using TCS 3 (Technical Communication Suite 3), which happens to have RoboHelp 9.

I was hoping there was a better technical answer to why the pop-ups were not being sized correctly - like the .js files had an error or a parameter that was incorrect...adding a blank line "fixes" things for this moment, with a lot of manual time and effort, but for the next release or bug fix or patch, then I might just have to spend the same amount of time in the undo mode? Or adding yet another line?

Stranger thing is - it displays perfectly fine using Google Chrome. However, we cannot mandate that all of our users install and use Google Chrome. I believe a majority of them use IE.

Peter Grainge

Community Expert

I'm sorry it is not a better technical answer, it's often not possible without Adobe's resources and in those cases all we can do here is offer workarounds. What you describe was a RoboHelp 8 problem and I cannot recall if it was fixed in 8 or 9 but it was fixed, seemingly only until IE9 came along though. Different browsers do behave in different ways and I now automatically but a blank line at the end of everything. If it is needed, it is needed and if not, it does no harm.

I wish this were the only problem IE9 caused.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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