Auto-sizing Popups in Chrome Not Working

Forum|Forum|6 years ago
May 15, 2019
2 replies
585 views

We use auto-sizing popup link frequently in our online help. They work correctly using the WebHelp format, a format we are moving away from, but I've noticed that they don't open correctly when we generate the content using our Indigo-based HTML5 Responsive Layout, at least not in Chrome or Firefox. By the way, the application the help is written for is currently only supported in Chrome. Hence my trying to resolve this issue with that browser. I'm using RoboHelp 2019 Classic (Update 7).

When I click a link using the auto-sizing popup, it opens as shown below:

If I configure the link to open as a custom-sized popup that works, see below.

Has anyone else experienced this? This seems like a bug to me.

HTML5 layout

This topic has been closed for replies.

D

DirkD007Author

Inspiring

Also, I forgot to add that we are publishing the files to RoboServer 10 (Update 1).

Jeff_Coatsworth

Community Expert

Just a suggestion to see if it's the influence of RH Server or not - see if it misbehaves when you look at the pages locally.

D

DirkD007Author

Inspiring

It happens locally (i.e., on my hard drive) and on the server. And I've tested this using both absolute and relative links.

A

Amebr

Community Expert

Have a go in one of the sample projects to see if its a problem there. If it works, then it suggests there's something in your project causing the effect. If it's a problem in the sample, that might indicate an installation problem or a bug in Update 7. (I'd test myself, but I don't currently have Update 7.)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded