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DirkD007
Inspiring
May 15, 2019 10:30 PM UTC
Question

Auto-sizing Popups in Chrome Not Working

We use auto-sizing popup link frequently in our online help. They work correctly using the WebHelp format, a format we are moving away from, but I've noticed that they don't open correctly when we generate the content using our Indigo-based HTML5 Responsive Layout, at least not in Chrome or Firefox. By the way, the application the help is written for is currently only supported in Chrome. Hence my trying to resolve this issue with that browser. I'm using RoboHelp 2019 Classic (Update 7).

When I click a link using the auto-sizing popup, it opens as shown below:

If I configure the link to open as a custom-sized popup that works, see below.

Has anyone else experienced this? This seems like a bug to me.

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5 replies

DirkD007Author
Inspiring
May 16, 2019 3:39 PM UTC

Also, I forgot to add that we are publishing the files to RoboServer 10 (Update 1).

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
May 16, 2019 3:42 PM UTC

Just a suggestion to see if it's the influence of RH Server or not - see if it misbehaves when you look at the pages locally.

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DirkD007Author
Inspiring
May 21, 2019 11:17 PM UTC

It happens locally (i.e., on my hard drive) and on the server. And I've tested this using both absolute and relative links.

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Community Expert
AmebrCommunity Expert
Community Expert
May 16, 2019 1:13 AM UTC

Have a go in one of the sample projects to see if its a problem there. If it works, then it suggests there's something in your project causing the effect. If it's a problem in the sample, that might indicate an installation problem or a bug in Update 7. (I'd test myself, but I don't currently have Update 7.)

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