Question
"Automation server can't create object" error
We are using RH6 to generate Webhelp with option: No Java
Applet, DHTML > Pure HTML.
Installed the resulting help files on a server at a customer site. The help works fine when called up from one networked client PC, but on another an error occurs and the table of contents fails to populate. The error is reported as "Automation server can't create object", and the URL is reported as the file whskin_pdhtml.htm
Both clients are running Windows 2000 with Service Pack 4. Both are running the same version of IE 6, specifically 6.0.2800.1106C0
The "security" and "advanced" options in IE 6 are configured exactly the same with two exceptions:
1. The one where it works is set to "empty temporary internet files when browser is closed", the failing client is not. I would suspect this is irrelevant.
2. On the client that works, when I view the security configuration, the first item in the list is "Permissions for components with manifests", which is set to "High". On the failing client, this configuration entry does not appear at all. Possibly this is a clue that the failing client is missing some Microsoft component/feature that is required in order to be able to display the text list that is the table of contents?
I understand that W2K and IE 6 are "obsolete", but nevertheless my hope is to generate help screens that my various customer sites can run reliably on their current Windows PCs.
Can you offer any helpful insight as to why this failure is occurring, or how to get past it?
Thanks
Installed the resulting help files on a server at a customer site. The help works fine when called up from one networked client PC, but on another an error occurs and the table of contents fails to populate. The error is reported as "Automation server can't create object", and the URL is reported as the file whskin_pdhtml.htm
Both clients are running Windows 2000 with Service Pack 4. Both are running the same version of IE 6, specifically 6.0.2800.1106C0
The "security" and "advanced" options in IE 6 are configured exactly the same with two exceptions:
1. The one where it works is set to "empty temporary internet files when browser is closed", the failing client is not. I would suspect this is irrelevant.
2. On the client that works, when I view the security configuration, the first item in the list is "Permissions for components with manifests", which is set to "High". On the failing client, this configuration entry does not appear at all. Possibly this is a clue that the failing client is missing some Microsoft component/feature that is required in order to be able to display the text list that is the table of contents?
I understand that W2K and IE 6 are "obsolete", but nevertheless my hope is to generate help screens that my various customer sites can run reliably on their current Windows PCs.
Can you offer any helpful insight as to why this failure is occurring, or how to get past it?
Thanks
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